Administrative Assistant Lead — Licensing Board Ops

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Telework up to 50%

Equal employment opportunity

Job summary

The Commonwealth of Pennsylvania seeks an Administrative Assistant 2 to lead licensing support and processing for multiple professional boards in Harrisburg. You will supervise staff, oversee daily tasks, and help develop forms and procedures to improve efficiency.

The role includes recruiting and onboarding clerical staff, coordinating board operations, and reviewing applications for eligibility. Telework may be available after probation, with standard hours and a PA residency requirement.

Qualifications

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university.
• Any equivalent combination of experience and training.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• Commonwealth employees who wish to use their seniority rights must apply to the internal posting.

Responsibilities

• Provide direction, coaching, and oversight to licensing and certification evaluators.
• Manage daily workload priorities and monitor progress across all assigned tasks.
• Review applications, determine eligibility, and refer complex cases as needed.
• Assist board administrators by helping maintain manuals and responding to inquiries.
• Develop forms, assist with system improvements, and support division procedures.
• Participate in interviewing, selecting, and onboarding new clerical staff.

Education

Four-year college or university degree

Job description

The Commonwealth of Pennsylvania seeks an Administrative Assistant 2 to lead licensing support and processing for multiple professional boards in Harrisburg. You will supervise staff, oversee daily tasks, and help develop forms and procedures to improve efficiency.

The role includes recruiting and onboarding clerical staff, coordinating board operations, and reviewing applications for eligibility. Telework may be available after probation, with standard hours and a PA residency requirement.