Administrative Assistant 2

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Telework up to 50%

Equal employment opportunity

Job summary

The Commonwealth of Pennsylvania seeks an Administrative Assistant 2 to lead licensing support and processing for multiple professional boards in Harrisburg. You will supervise staff, oversee daily tasks, and help develop forms and procedures to improve efficiency.

The role includes recruiting and onboarding clerical staff, coordinating board operations, and reviewing applications for eligibility. Telework may be available after probation, with standard hours and a PA residency requirement.

Qualifications

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university.
• Any equivalent combination of experience and training.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• Commonwealth employees who wish to use their seniority rights must apply to the internal posting.

Responsibilities

• Provide direction, coaching, and oversight to licensing and certification evaluators.
• Manage daily workload priorities and monitor progress across all assigned tasks.
• Review applications, determine eligibility, and refer complex cases as needed.
• Assist board administrators by helping maintain manuals and responding to inquiries.
• Develop forms, assist with system improvements, and support division procedures.
• Participate in interviewing, selecting, and onboarding new clerical staff.

Education

Four-year college or university degree

Job description

As an Administrative Assistant 2 with the Department of State, you will step into a leadership role that supports key licensing activities. Each day brings new tasks that help applicants, staff, and the public receive timely and accurate information. Your work will strengthen operations and contribute to the success of multiple professional boards. This position offers a chance to grow your skills while serving an important statewide mission.

This role provides supervision, guidance, and direction to staff who manage application processing and board support activities. It serves as a resource to several professional boards and helps coordinate daily operational needs. As an Administrative Assistant 2, you will perform the following duties:

• Staff Leadership: Provide direction, coaching, and oversight to licensing and certification evaluators
• Work Coordination: Manage daily workload priorities and monitor progress across all assigned tasks
• Application Review: Review applications, determine eligibility, and refer complex cases as needed
• Board Support: Assist board administrators by helping maintain manuals and responding to inquiries
• Process Development: Develop forms, assist with system improvements, and support division procedures
• Hiring Support: Participate in interviewing, selecting, and onboarding new clerical staff

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Work schedule is negotiable.
• Telework:You may have the opportunity to work from home (telework) part-time up to 50% after upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.