Licensing Operations Associate — Growth & Impact

Randstad USA; St. Louis (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Randstad USA in Clayton, MO, seeks a proactive Customer Operations Associate to support a dynamic Business Licensing team. You will act as a government liaison, ensuring timely licensing applications, renewals, and registrations for diverse clients.

You will collaborate with Customer Success, manage high-volume workflows, and document licensing procedures to maintain data accuracy. This contract-to-hire role offers growth and stability within a supportive environment.

Qualifications

• 2+ years in customer service, administrative support, data entry, or regulatory compliance.
• Exceptional communication skills with government agencies and handling confidential data.
• Investigative research abilities using online databases and phone outreach.
• Proficiency in Windows environments, including Microsoft Office Suite and Adobe PDF.
• Outstanding organizational skills in a fast-paced, high-volume setting.

Responsibilities

• Spearhead communications with licensing authorities to secure approvals for applications, renewals, and registrations.
• Drive compliance by obtaining and verifying evidence of licensure, permits, and certificates.
• Optimize workflows by managing a high-volume confirmation queue and resolving issuance delays.
• Collaborate cross-functionally with internal Customer Success teams to provide timely status updates.
• Maintain data integrity by documenting agency procedures and updating internal systems.

Skills

Follow-up

Active Listening

Telephone Etiquette

Empathy

Licensing

Data Entry

Data Management

Account Administration

Database Management

Microsoft Excel

Microsoft 365 SharePoint

Education

Bachelors

Tools

Microsoft Excel

Microsoft 365 SharePoint

Job description

Randstad USA in Clayton, MO, seeks a proactive Customer Operations Associate to support a dynamic Business Licensing team. You will act as a government liaison, ensuring timely licensing applications, renewals, and registrations for diverse clients.

You will collaborate with Customer Success, manage high-volume workflows, and document licensing procedures to maintain data accuracy. This contract-to-hire role offers growth and stability within a supportive environment.