Customer Service Rep - Onsite

Ultimate Staffing Services; Clayton (MO); On-site; USD 32,000 - 33,000; Full time

Job summary

Ultimate Staffing Services in Clayton, MO is seeking a 100% onsite Customer Service Representative to support filing and licensing for diverse clients. The role involves handling filing tasks, PTO administration, and ensuring accurate submission of applications.

The position is office-based with potential extension or conversion depending on workload and performance. Strong attention to detail and proficiency with MS Office and PDF tools are required.

Qualifications

• 1-2 years of data entry and/or licensing experience is preferred
• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Ability to work in a fast paced environment
• Excellent attention to detail and high degree of accuracy

Responsibilities

• Prepare and file standard, advanced and specialized applications and renewals
• Submit 50-100 applications per week
• Collaborate with CSA to ensure timely fulfillment and resolve barriers
• Document changes to filing process in internal database

Skills

Data entry

Licensing

Customer service

Tools

Microsoft Office

Adobe PDF

Job description

Customer Service Rep - Onsite (JN -082026-429003) Clayton, Missouri

Salary: USD23.33 - USD23.33 per hour

Customer Service Rep - Onsite

Pay Rate: $23.33/hr.

Job Start Date - 8/31/26

Job End Date - 2/26/27

Job Description -

100% onsite

Potential to extend and/or convert

The Customer Service Operations Associate('CSOA') - Filing Contractor is a member of the Account Services Department within CT's Business Licensing('BL') Team. CSOA is primarily responsible for supporting the filing team, PTO administration, and preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries

Submit 50-100 applications per week (varies based on complexity of filings)

Work closely with Customer Success Associate-Account Managers('CSA') to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure

Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL's onboarding and/or research teams

Operate efficiently within an internal collaborative team environment

Maintain multiple projects at one time

Assist workload when a filing team member is on PTO

OTHER DUTIES

Other duties as assigned. Ex. Perform account audits, assist Operations Team in office during heavy mailing months.

JOB QUALIFICATIONS

Experience: 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast paced environment
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency
• Top of the line organization skills in all facets of project workflow
• Ability to maintain a customer centric focus and work ethic at all times