Customer Operations Associate

Randstad USA; St. Louis (MO); On-site; USD 32,000 - 34,000; Full time

Job summary

Randstad USA in Clayton, MO, seeks a proactive Customer Operations Associate to support a dynamic Business Licensing team. You will act as a government liaison, ensuring timely licensing applications, renewals, and registrations for diverse clients.

You will collaborate with Customer Success, manage high-volume workflows, and document licensing procedures to maintain data accuracy. This contract-to-hire role offers growth and stability within a supportive environment.

Qualifications

• 2+ years in customer service, administrative support, data entry, or regulatory compliance.
• Exceptional communication skills with government agencies and handling confidential data.
• Investigative research abilities using online databases and phone outreach.
• Proficiency in Windows environments, including Microsoft Office Suite and Adobe PDF.
• Outstanding organizational skills in a fast-paced, high-volume setting.

Responsibilities

• Spearhead communications with licensing authorities to secure approvals for applications, renewals, and registrations.
• Drive compliance by obtaining and verifying evidence of licensure, permits, and certificates.
• Optimize workflows by managing a high-volume confirmation queue and resolving issuance delays.
• Collaborate cross-functionally with internal Customer Success teams to provide timely status updates.
• Maintain data integrity by documenting agency procedures and updating internal systems.

Skills

Follow-up

Active Listening

Telephone Etiquette

Empathy

Licensing

Data Entry

Data Management

Account Administration

Database Management

Microsoft Excel

Microsoft 365 SharePoint

Education

Bachelors

Tools

Microsoft Excel

Microsoft 365 SharePoint

Job description

Partner with us for privileged access to compelling roles like this one. We are seeking a proactive Customer Operations Associate to join a dynamic Business Licensing team in Clayton, MO. In this role, you will act as a vital government liaison, ensuring seamless licensing processes for diverse clients. Thrive in a supportive environment that values your growth and well-being. As your dedicated career partners, we offer expert guidance to help you succeed in this contract-to-hire opportunity.

Make a Tangible Impact

• Spearhead communications: Follow up with licensing authorities to secure approvals for submitted applications, renewals, and registrations.
• Drive compliance: Obtain and verify critical evidence of licensure, including permits and certificates, ensuring seamless client operations.
• Optimize workflows: Manage a high-volume confirmation queue across varied industries, proactively identifying and resolving issuance delays.
• Collaborate cross-functionally: Partner with internal Customer Success teams to deliver timely status updates and swift issue resolution.
• Maintain data integrity: Accurately document agency procedures and update internal systems with issued licensing documents.

Your Skills & Experience

• 2+ years in customer service, administrative support, data entry, or regulatory compliance.
• Exceptional communication skills with the tact to interact professionally with government agencies and handle confidential data.
• Demonstrated investigative research abilities utilizing online databases and phone outreach.
• Proficiency in Windows environments, including Microsoft Office Suite and Adobe PDF.
• Outstanding organizational skills to thrive in a fast-paced, high-volume setting.

Compensation & Work Details

• salary: $23.32 - $23.33 per hour
• shift: First
• work hours: 8 AM - 5 PM
• education: Bachelors

Responsibilities

.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Customer Operations Associate
• Customer Data Management
• Account Administration
• Database Management
• Email Management
• Microsoft 365 SharePoint
• Microsoft Excel
• St. Louis MO Jobs
• Licensing
• Data Entry

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• a 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Bachelors