Licensing Help Desk & Admin Specialist

Kansas Department of Wildlife and Parks; Pratt (KS); On-site; USD 34,000 - 45,000; Full time

Job summary

The Kansas Department of Wildlife and Parks seeks an Administrative Specialist in Pratt to serve as the primary receptionist, operating the central switchboard and handling phone and walk-in visitors. The position is in the Licensing Section of the Administrative Services Division at the Pratt Operations Office, under the Chief of Licensing.

Duties include supporting the automated licensing and boating system, assisting license agents and department offices, and providing phone-based technical

Qualifications

• Operate central switchboard and receptionist duties.
• Provide reception for phone and walk-in public.
• Be part of the technical support group for the automated licensing/boating system.
• Assist license agents and departments with online purchases and printing issues.
• Identify technical problems and provide solutions over the phone.

Responsibilities

• Primary receptionist, operating the central switchboard.
• Provides reception for both the phone and walk-in public.
• Serves as a team member involved in technical support group for the automated licensing/ boating system.
• Assists with technical support on the phone, serves as a help desk for license agents, Department offices, and the general public purchasing online.
• Identify technical problems and provide solutions over the phone for vendors and customers.

Skills

Receptionist experience

Customer service

Phone support

Walk-in customer service

Technical troubleshooting

Tools

Licensing system

Job description

The Kansas Department of Wildlife and Parks seeks an Administrative Specialist in Pratt to serve as the primary receptionist, operating the central switchboard and handling phone and walk-in visitors. The position is in the Licensing Section of the Administrative Services Division at the Pratt Operations Office, under the Chief of Licensing.

Duties include supporting the automated licensing and boating system, assisting license agents and department offices, and providing phone-based technical