Administrative Specialist

Kansas Department of Wildlife and Parks; Pratt (KS); In loco; USD 34.000 - 45.000; Tempo pieno

Descrizione del lavoro

The Kansas Department of Wildlife and Parks seeks an Administrative Specialist in Pratt to serve as the primary receptionist, operating the central switchboard and handling phone and walk-in visitors. The position is in the Licensing Section of the Administrative Services Division at the Pratt Operations Office, under the Chief of Licensing.

Duties include supporting the automated licensing and boating system, assisting license agents and department offices, and providing phone-based technical

Competenze

• Operate central switchboard and receptionist duties.
• Provide reception for phone and walk-in public.
• Be part of the technical support group for the automated licensing/boating system.
• Assist license agents and departments with online purchases and printing issues.
• Identify technical problems and provide solutions over the phone.

Mansioni

• Primary receptionist, operating the central switchboard.
• Provides reception for both the phone and walk-in public.
• Serves as a team member involved in technical support group for the automated licensing/ boating system.
• Assists with technical support on the phone, serves as a help desk for license agents, Department offices, and the general public purchasing online.
• Identify technical problems and provide solutions over the phone for vendors and customers.

Conoscenze

Receptionist experience

Customer service

Phone support

Walk-in customer service

Technical troubleshooting

Strumenti

Licensing system

Descrizione del lavoro

ADMINISTRATIVE SPECIALIST – Position #K0247267

This permanent, full-time position is located in the Licensing Section of Administrative Services Division at the Pratt Operations Office, and is directly supervised by the Chief of Licensing.

Key Responsibilities

• Primary receptionist, operating the central switchboard.
• Provides reception for both the phone and walk-in public
• Serves as a team member involved in technical support group for the automated licensing/ boating system.
• Must be knowledgeable in all aspects of the system, assists with technical support on the phone, serves as a help desk for license agents, Department offices, and the general public purchasing online.
• Must be able to identify technical problems and provide solutions over the phone for vendors running specialized equipment and to customers having printing problems on Internet purchases due to PC software updates or printing problems on Internet purchases due to PC software updates or printing problems...