Licensing & Compliance Support Specialist

Wolters Kluwer; Houston (TX); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is hiring a Customer Service Coordinator to provide expert client support while handling licensing, payroll tax registrations, and nonprofit filings. The role is hybrid in the USA, reporting to the Manager, Customer Service, with collaboration from the Associate Director, Customer Service.

This position requires licensing/compliance experience and strong multitasking abilities. Responsibilities include serving as the main client contact, processing registrations, and ensuring

Qualifications

• 3+ years in nonprofit licensing, payroll, or regulatory filings
• Licensing and compliance experience
• Attention to detail with multi‑project management

Responsibilities

• Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters.
• Respond to client inquiries via phone, email, and online platforms in a professional and timely manner.
• Provide status updates and guidance throughout the filing and registration process.
• Build and maintain positive client relationships through proactive communication and problem resolution.
• Escalate complex issues when necessary while ensuring client satisfaction.

Skills

Expert Communication

Strategic Insight

Advanced Problem-Solving

Leadership & Mentorship

Project Management

Analytical Proficiency

Quality Assurance

Regulatory Knowledge

Job description

Wolters Kluwer is hiring a Customer Service Coordinator to provide expert client support while handling licensing, payroll tax registrations, and nonprofit filings. The role is hybrid in the USA, reporting to the Manager, Customer Service, with collaboration from the Associate Director, Customer Service.

This position requires licensing/compliance experience and strong multitasking abilities. Responsibilities include serving as the main client contact, processing registrations, and ensuring