Licensing & Compliance Coordinator (Hybrid)

Wolters Kluwer; Wichita (KS); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance plan

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Customer Service Coordinator (Licensing) to deliver exceptional client support while managing business licensing, payroll tax registrations, and nonprofit filings. The role requires licensing experience, attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Hybrid work with in-person collaboration eight days per month at a nearby USA office. Reports to the Manager, Customer Service under the Associate Director, Customer Service.

Qualifications

• 3+ years in non-profit licensing payroll or regulatory filings.

Responsibilities

• Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters.
• Respond to client inquiries via phone, email, and online platforms in a professional and timely manner.
• Provide status updates and guidance throughout the filing and registration process.
• Build and maintain positive client relationships through proactive communication and problem resolution.
• Escalate complex issues when necessary while ensuring client satisfaction.
• Research and process state, county, and municipal business license applications and renewals.
• Review licensing requirements and identify applicable licenses based on business activities and locations.
• Monitor filing deadlines and renewal requirements to ensure ongoing compliance.
• Maintain accurate records of filings, approvals, and renewal schedules.
• Communicate with government agencies to obtain information and resolve filing issues.
• Process payroll tax registrations, unemployment tax registrations, and employer accounts.
• Complete sales and use tax registrations with state tax agencies.
• Verify application accuracy and ensure all required supporting documentation is submitted.
• Monitor registration statuses and follow up with agencies as needed.
• Assist clients with understanding registration requirements and compliance obligations.
• Prepare and submit nonprofit formation documents, charitable registrations, and related filings.
• Research nonprofit filing requirements at state and federal levels.
• Support clients with obtaining required registrations and maintaining compliance obligations.
• Track renewal and annual reporting requirements for nonprofit entities.

Skills

Communication

Strategic Insight

Problem Solving

Leadership

Project Management

Analytics

QA

Regulatory Knowledge

Job description

Wolters Kluwer is seeking a Customer Service Coordinator (Licensing) to deliver exceptional client support while managing business licensing, payroll tax registrations, and nonprofit filings. The role requires licensing experience, attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Hybrid work with in-person collaboration eight days per month at a nearby USA office. Reports to the Manager, Customer Service under the Associate Director, Customer Service.