Licensing & Compliance Coordinator (Hybrid)

Wolters Kluwer; Madison (WI); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

Tuition Assistance

Paid Parental Leave

Vacation and Sick Time

Job summary

Wolters Kluwer is seeking a Customer Service Coordinator (Licensing) to support clients with licensing, payroll and sales tax registrations, and nonprofit filings. This hybrid USA role reports to the Customer Service leadership and emphasizes accurate filing, timely compliance, and proactive client support.

The position requires licensing and regulatory knowledge, strong communication, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• 3+ years of experience in non-profit licensing, payroll, sales tax, or related regulatory fields.
• Excellent communication skills across multiple channels.
• Strong licensing and regulatory knowledge with attention to detail.
• Ability to manage multiple regulatory projects in a fast-paced environment.

Responsibilities

• Serve as the primary contact for licensing, registration, and compliance matters.
• Respond to client inquiries via phone, email, and online platforms in a professional and timely manner.
• Provide status updates and guidance through filing and registration processes.
• Build and maintain positive client relationships through proactive communication and problem resolution.
• Escalate complex issues when necessary while ensuring client satisfaction.

Skills

Communication

Strategic Insight

Problem Solving

Leadership

Project Management

Analytics

QA

Regulatory Knowledge

Job description

Wolters Kluwer is seeking a Customer Service Coordinator (Licensing) to support clients with licensing, payroll and sales tax registrations, and nonprofit filings. This hybrid USA role reports to the Customer Service leadership and emphasizes accurate filing, timely compliance, and proactive client support.

The position requires licensing and regulatory knowledge, strong communication, and the ability to manage multiple projects in a fast-paced environment.