Licensing & Compliance Coordinator (Hybrid)

Wolters Kluwer; Columbus (OH); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer US is seeking a Customer Service Coordinator (Licensing) to provide exceptional client support while managing licensing, payroll, and tax registrations. This hybrid role reports to the Manager, Customer Service and offers in‑office collaboration eight days per month in the USA.

The position emphasizes accuracy, deadlines, and strong client communication. The ideal candidate has licensing and compliance experience, attention to detail, and the ability to handle multiple projects in

Qualifications

• Must have 3+ years in Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing.
• Experience with licensing, registrations, and compliance processes.
• Ability to manage multiple regulatory filings and deadlines.

Responsibilities

• Serve as the primary contact for clients on licensing, registration, and compliance.
• Respond to inquiries via phone, email, and online platforms in a timely, professional manner.
• Provide status updates and guidance throughout filing processes.
• Maintain positive client relationships through proactive communication and problem resolution.
• Escalate complex issues while ensuring client satisfaction.

Skills

Excellent communication

Strategic insight

Advanced problem solving

Leadership

Project management

Analytical proficiency

Quality assurance

Regulatory knowledge

Job description

Wolters Kluwer US is seeking a Customer Service Coordinator (Licensing) to provide exceptional client support while managing licensing, payroll, and tax registrations. This hybrid role reports to the Manager, Customer Service and offers in‑office collaboration eight days per month in the USA.

The position emphasizes accuracy, deadlines, and strong client communication. The ideal candidate has licensing and compliance experience, attention to detail, and the ability to handle multiple projects in