Licensing & Communications CSR

Uvmjobs; Burlington (VT); Hybrid; USD 34,000 - 38,000; Full time

Job summary

The University of Vermont is seeking a Licensing and Communications Coordinator / Customer Service Rep for RCCYF, supporting licensing, invoicing, and communications for ASEBA products. You will prepare license agreements, interact with applicants and licensees, and manage order fulfillment within a small cross-functional team.

You will also maintain the RCCYF website, assist with catalog production, edit manuals and forms, and support translation review processes while ensuring timely responses

Qualifications

• Bachelor’s degree in relevant area or equivalent combination of education and experience.
• 1–3 years of customer service experience using MS Word, MS Excel, Adobe InDesign, PhotoShop, and WordPress.
• Effective verbal and written communication skills, ability to work independently and collaboratively.

Responsibilities

• Coordinate licensing for ASEBA products and prepare license agreements from standard templates.
• Communicate with applicants, generate invoices, and track signatures and payments through license execution.
• Process sales orders through the accounts receivable system and support translation review process.

Skills

Customer service

Verbal and written communication

Independent and collaborative work

Education

Bachelor's degree in relevant area

Bachelor’s degree in psychology

Tools

Word

Excel

InDesign

Photoshop

WordPress

QuickBooks

Job description

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

Be sure to carefully review and update your application information before submitting an application!

This position serves as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families ( RCCYF ), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®). Contribute substantively to RCCYF’s nonprofit mission by providing licensing coordination, customer service, and communications development. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA® products. Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers, licensees, and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team. Creatively produce an annual catalog using desktop publishing software. Maintain dynamic websites (including www.aseba.org ) and create enhanced product images for e-commerce site. Edit ASEBA® manuals, guides, and assessment forms for publication, and administratively support the translation review process. Pay bills and deposit customer checks, in a backup capacity.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s degree in relevant area. One to three years’ customer service experience using Microsoft Word, Microsoft Excel, Adobe InDesign, PhotoShop, and WordPress. Effective verbal and written communication skills, and ability to work independently and collaboratively.

Desirable Qualifications

• Bachelor’s degree in psychology.
• Experience with QuickBooks and e-commerce.

Anticipated Pay Range

Anticipated Pay Range $24.50 - $27.50/hour

Other Information

Special Conditions

Special Conditions A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA

FLSA Non-Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 10/14/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Job Close Date (Jobs close at 11:59 PM EST.) 10/21/2026

Open Until Filled No

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Position Title Business Operations OC2 N

Posting Number

Posting Number S6359PO

Department

Position Number

Position Number 005872

Percent of Full-Time

Percent of Full-Time 1.00

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

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• How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • HigherEdJobs
  • Inside Higher Ed
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  • UVM Employee (Please specify below)
  • UVM Employment Web Site
  • Vermont JobLink (Department of Labor)
  • Other (Please specify below)
• Please specify here where applicable. Enter "NA" if not applicable.

  (Open Ended Question)