Licensing & Communications CSR

University of Vermont; Burlington (VT); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

University of Vermont is seeking a Licensing & Communications CSR for the RCCYF, focusing on licensing coordination, customer support, and communications development. You will tailor license agreements, manage invoices, and assist with sales orders and website updates.

The role involves creating an annual catalog, editing manuals, and supporting translation review, with a hybrid work option and occasional evenings or weekends as needed.

Qualifications

• Bachelor’s degree in relevant area.
• 1–3 years’ customer service experience with MS Word, Excel, InDesign, PhotoShop and WordPress.
• Effective verbal and written communication; ability to work independently and collaboratively.

Responsibilities

• Coordinate licensing and communications for RCCYF.
• Prepare and tailor license agreements from templates for providers and researchers.
• Communicate with applicants, generate invoices, track signatures and payments.
• Process sales orders in the A/R system and fulfill orders in a small team.
• Produce an annual catalog using desktop publishing software.
• Maintain ASEBA.org and enhance product images for e-commerce.
• Edit manuals and guides, support translation review, and handle payments.

Skills

Customer service

Verbal and written communication

Independent and collaborative work

Education

Bachelor's degree (relevant area)

Tools

Microsoft Word

Microsoft Excel

Adobe InDesign

PhotoShop

WordPress

Job description

Position Details

Advertising/Posting Title Licensing & Communications CSR Posting Summary

This position serves as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families (RCCYF), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®). Contribute substantively to RCCYF’s nonprofit mission by providing licensing coordination, customer service, and communications development. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA® products. Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers, licensees, and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team. Creatively produce an annual catalog using desktop publishing software. Maintain dynamic websites (including www.aseba.org) and create enhanced product images for e-commerce site. Edit ASEBA® manuals, guides, and assessment forms for publication, and administratively support the translation review process. Pay bills and deposit customer checks, in a backup capacity.

Minimum Qualifications (or Equivalent Combination Of Education And Experience)

Bachelor’s degree in relevant area. One to three years’ customer service experience using Microsoft Word, Microsoft Excel, Adobe InDesign, PhotoShop, and WordPress. Effective verbal and written communication skills, and ability to work independently and collaboratively.

Desirable Qualifications

Bachelor’s degree in psychology.

Experience with QuickBooks and e-commerce.

Anticipated Pay Range $24.50 - $27.50/hour

Special Conditions A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Non-Exempt Union Position Yes, UVMSU

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title Business Operations OC2 N

Posting Number S6359PO

Department Psychiatry/55750

Position Number 005872

Percent of Full-Time 1.00

Standard Hours at 1.0 FTE 37.5 Term (months per year) 12

Job Location Burlington, Vermont, United States

Job Open Date 10/14/2026

Job Close Date (Jobs close at 11:59 PM EST.) 10/21/2026

Open Until Filled No