Licensed Practice Manager - Lead Teams, Elevate Patient Care

AEG Vision; Oxford (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision benefits

Paid time off

Job summary

AEG Vision in Oxford, OH is seeking a Licensed Practice Manager to inspire, develop, and support the entire team, deliver exceptional patient care, and achieve meaningful business results.

This on-site leadership role focuses on creating a consistent, patient-centered, high-performing practice environment. You will partner with the Optometrist and District Manager to align clinical service with business goals and drive practice growth.

Qualifications

• Minimum 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• State Licensure
• Optical dispensing experience
• Optician certification preferred

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time priorities.
• Establish clear expectations for practice staff and ensure daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance and patient care standards.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.

Skills

Leadership

Communication

Coaching

Team development

Education

High school diploma or equivalent

Optician certification

Tools

Practice management software

Reporting tools

AI-enabled tools

Job description

AEG Vision in Oxford, OH is seeking a Licensed Practice Manager to inspire, develop, and support the entire team, deliver exceptional patient care, and achieve meaningful business results.

This on-site leadership role focuses on creating a consistent, patient-centered, high-performing practice environment. You will partner with the Optometrist and District Manager to align clinical service with business goals and drive practice growth.