Licensed Practice Manager: Lead Teams & Elevate Care

AEG Vision; Hopkinton (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

LTD benefits

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision in Hopkinton, MA is seeking a Licensed Practice Manager to lead a patient-centered optical practice. You will inspire and coach the team, manage daily operations, and drive service excellence while delivering measurable business results.

As the on-site leader, you will partner with the Optometrist and field leadership to optimize exam flow, staffing, and patient handoffs, while upholding compliance and standards across the practice.

Qualifications

• Minimum 3+ years of leadership experience in optical, healthcare, retail, hospitality, or similar service.
• State Licensure is required.
• Optical dispensing experience is required.
• Optician certification is preferred.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.

Skills

Leadership

Communication

Coaching

People development

Education

State Licensure

Optician certification (preferred)

High school diploma or equivalent

Job description

AEG Vision in Hopkinton, MA is seeking a Licensed Practice Manager to lead a patient-centered optical practice. You will inspire and coach the team, manage daily operations, and drive service excellence while delivering measurable business results.

As the on-site leader, you will partner with the Optometrist and field leadership to optimize exam flow, staffing, and patient handoffs, while upholding compliance and standards across the practice.