Licensed Practice Manager: Lead Team & Elevate Patient Care

AEG Vision; Oxford (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &/

Job summary

AEG Vision is seeking a Licensed Practice Manager to inspire and develop the team, deliver excellent patient care, and drive clinic performance. This on-site leadership role focuses on patient flow, service quality, and operational excellence to meet provider needs and business goals.

You will collaborate with the Optometrist and field leadership to align clinical service, staff development, and operational consistency in a fast-paced environment.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment required.
• High school diploma or equivalent.
• State Licensure.
• Optical dispensing experience.
• Optician certification preferred.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.

Skills

Leadership experience

Coaching

Communication

Adaptability

Technology adoption

Education

High school diploma or equivalent

State Licensure

Optician certification preferred

Job description

AEG Vision is seeking a Licensed Practice Manager to inspire and develop the team, deliver excellent patient care, and drive clinic performance. This on-site leadership role focuses on patient flow, service quality, and operational excellence to meet provider needs and business goals.

You will collaborate with the Optometrist and field leadership to align clinical service, staff development, and operational consistency in a fast-paced environment.