Licensed Pet Insurance Care Specialist - Remote

Independence Pet Holdings, Inc.; Oregon; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Career advancement opportunities

Pet friendly environment

Job summary

Pumpkin, a subsidiary of Independence Pet Holdings, Inc., seeks a Licensed Customer Care Agent to research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media. The Insurance Agent will also handle new enrollments, claims and fulfillment tasks, reporting to the Supervisor, Customer Care. Shift: 12:00-8:30pm EST.

Remote - United States. The ideal candidate is licensed (P&C), has strong customer service experience, and is proficient with Zendesk,

Qualifications

• Active Property & Casualty Insurance license and NPN number.
• Prior customer service experience with high customer interaction.
• Excellent verbal and written communication skills.
• Strong administrative and computer skills.
• Great attention to detail in every task.
• Entrepreneurial interest and a passion for pets.

Responsibilities

• Provide multichannel customer care across phone, email, text, chat and social.
• Research and respond to insurance and non-insurance inquiries.
• Process new enrollments, claims and fulfillment tasks.
• Educate customers on products and opportunities to add coverage.
• Use ticketing/back office tools to manage tasks and track performance.
• Perform data entry and handle routine duties as assigned.

Skills

Insurance license (Property & Casualty

Customer service experience

Verbal and written communication

Administrative and computer skills

Attention to detail

Pet enthusiast

Tools

Zendesk

Kustomer

Gladly

Job description

Pumpkin, a subsidiary of Independence Pet Holdings, Inc., seeks a Licensed Customer Care Agent to research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media. The Insurance Agent will also handle new enrollments, claims and fulfillment tasks, reporting to the Supervisor, Customer Care. Shift: 12:00-8:30pm EST.

Remote - United States. The ideal candidate is licensed (P&C), has strong customer service experience, and is proficient with Zendesk,