Licensed Optician: Expert Eyewear & Customer Care

Warby Parker; Dedham (MA); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Dedham, MA is seeking a skilled Optician to join our in-house team and help people see clearly with our glasses. You will become an expert in our brand, take measurements, fit eyewear, and ensure quality while guiding customers through prescription terminology and frame options.

As a licensed dispensing optician (or ABO-certified in non-licensing states), you’ll thrive in a fast-paced environment, collaborate with teammates, and contribute to a culture that values service and

Qualifications

• Licensed dispensing optician in states that require a license (or ABO-certified in non-licensing states).
• Passionate about eyewear and retail industries.
• Clear, effective communicator who can break down technical terms for customers.
• Dedicated to going above-and-beyond to make customers and teammates happy.
• Energetic, positive team player able to adapt in a fast-paced environment.
• Extremely detail-oriented with the ability to juggle multiple responsibilities.
• Open-minded and constantly learning.
• Takes work seriously, but not themselves.
• Not on the Office of Inspector General's LEIE list.

Responsibilities

• Work directly with customers to help meet eyewear needs.
• Take and record measurements, adjust and fit eyewear with accuracy.
• Check that eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Collaborate with team to ensure exceptional service and implement best practices.

Skills

Customer service

Eyewear knowledge

Prescription terminology

Detail-oriented

Team player

Education

Licensed dispensing optician or ABO-certified

Job description

Warby Parker in Dedham, MA is seeking a skilled Optician to join our in-house team and help people see clearly with our glasses. You will become an expert in our brand, take measurements, fit eyewear, and ensure quality while guiding customers through prescription terminology and frame options.

As a licensed dispensing optician (or ABO-certified in non-licensing states), you’ll thrive in a fast-paced environment, collaborate with teammates, and contribute to a culture that values service and