Licensed Optician — Elevate Eyewear & Customer Experience

Eyeglass World, Inc.; Alcoa (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k retirement plan

Paid time off

Parental leave

Employee eyewear discount

Job summary

Eyeglass World is seeking an Optical Specialist to join our in-store team. This role focuses on delivering exceptional customer service, guiding eyewear selection, and ensuring final fitting and pickup are completed with expert care.

Ideal candidates have 1+ year of optical, retail, or customer service experience, a High School Diploma, and strong communication skills. Sundays off are provided as part of our store policy.

Qualifications

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Perform finishing work including final adjustments, inspections and quality checks.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Model Eyeglass World service standards and uphold brand presentation.

Skills

Customer service

Retail sales

Communication

Optical knowledge

Education

High School Diploma

Job description

Eyeglass World is seeking an Optical Specialist to join our in-store team. This role focuses on delivering exceptional customer service, guiding eyewear selection, and ensuring final fitting and pickup are completed with expert care.

Ideal candidates have 1+ year of optical, retail, or customer service experience, a High School Diploma, and strong communication skills. Sundays off are provided as part of our store policy.