Licensed Optical Store Manager – Lead Guest Experience

Luxottica; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Bonus/commission plan

Job summary

Target Optical in Cleveland is seeking a Licensed Store Manager to lead a high performing team and deliver an exceptional guest experience. You will coach team members, manage store operations, and drive sales while meeting brand goals and standards.

The role requires a Bachelor’s degree or equivalent experience, plus an optician license/certification as required by state law. This position offers a dynamic retail environment with opportunities for career growth and competitive benefits.

Qualifications

• Bachelor’s degree or equivalent experience
• Opticianary License or American Board of Opticials Certification as required by state law
• 3+ years experience in customer service or retail
• Critical thinking
• Recruiting, selection and development of talent
• Motivating and influencing others

Responsibilities

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules
• Orchestrates the flow on the floor, and is the caretaker to every guest and team member
• Works with Team Members to develop clear action plans for immediate and future development
• Ensures every Team Member is accountable to their action plans and commitments
• Delivers clear motivating and developmental feedback in a timely manner
• Completes annual performance reviews along with monthly coaching conversations with all Team Members
• Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience
• Creates schedules taking into account business trends, forecast and host traffic
• Owns the business and adjusts schedules as necessary to meet business need
• Completes payroll weekly
• Completes new hire and personnel change paperwork

Skills

Customer service

Leadership

Scheduling

Payroll

Performance reviews

Talent development

Education

Bachelor’s degree or equivalent experience

Job description

Target Optical in Cleveland is seeking a Licensed Store Manager to lead a high performing team and deliver an exceptional guest experience. You will coach team members, manage store operations, and drive sales while meeting brand goals and standards.

The role requires a Bachelor’s degree or equivalent experience, plus an optician license/certification as required by state law. This position offers a dynamic retail environment with opportunities for career growth and competitive benefits.