Licensed Insurance Customer Service Representative

The Bond Agency - Farmers Insurance; Texas; Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus potential

Paid Time Off

Career development opportunities

Resumo da oferta

Gobravvo is seeking a Licensed Insurance Customer Service Representative in a full-time role, requiring an active Property & Casualty license. You will support current clients and prospects, process policy changes, answer inquiries, and explain insurance products within a compliant and professional environment.

The position offers opportunity for growth, bonus potential, and on-the-job learning in the insurance sector, with a welcoming team culture committed to quality service and career

Qualificações

• Active Property & Casualty license required.
• Excellent communication and grammar skills.
• Ability to multi-task with timely follow-up.
• Experience in customer service or telemarketing is beneficial.

Responsabilidades

• Provide information about new insurance products and services.
• Process customer policy changes with accuracy and compliance.
• Collect premium payments and handle related transactions.
• Explain referral programs to clients and request referrals.
• Answer calls promptly and return messages timely.
• Maintain understanding of underwriting, rating and regulatory requirements.
• Deliver exceptional customer service and ongoing support to clients.

Conhecimentos

Communication skills

Interpersonal skills

Multi-tasking

Problem-solving

Descrição da oferta de emprego

Licensed Insurance Customer Service Representative

We are seeking a dedicated and experienced Licensed Insurance Customer Service Representative to join our growing team. This full-time opportunity is ideal for an individual who is passionate about delivering excellent customer service and has a current Property & Casualty insurance license.

As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting both current clients and prospective customers, ensuring that their needs are met with professionalism and expertise. You will be responsible for handling policy change requests, responding to inquiries, providing detailed information about insurance products, and maintaining high standards of communication and compliance.

In this role, you will have the chance to utilize your problem-solving skills, enhance your industry knowledge, and contribute to the overall success of our agency. You will be empowered to take initiative, learn new skills, and work within a supportive environment that values your growth and professional development. If you are looking for a rewarding career in the insurance industry, this position offers you the opportunity to make a meaningful impact while advancing your career.

As a Licensed Insurance Customer Service Representative, your responsibilities will include providing ongoing support to insurance clients, processing policy changes, and promoting additional products and services. You will be expected to handle premium payments, explain referral programs, and ensure every interaction upholds our agency's commitment to exceptional service. Your ability to communicate effectively, manage multiple tasks, and maintain compliance with industry regulations will be key to your success in this position. Our team is committed to providing a welcoming and inclusive workplace that encourages personal and professional advancement for all employees.

Licensed Insurance Customer Service Representative - Summary

• Full-time role focused on customer service within the insurance industry
• Requires active Property & Casualty insurance license
• Supports clients and prospects by processing policy changes and providing information about insurance products
• Opportunity to advance within a supportive and professional environment

Duties & Responsibilities

• Provide clients with information about new insurance products and services
• Process customer policy change requests with accuracy and compliance
• Collect premium payments and handle related transactions
• Request referrals from clients and explain the agency's referral program
• Answer incoming calls promptly and return all messages in a timely manner
• Maintain thorough understanding of underwriting, rating, and compliance requirements
• Deliver exceptional customer service and ongoing support to all insurance clients

Salary & Benefits

• Competitive base salary with potential for bonus and commissions
• PTO (Paid Time Off) included
• Valuable on-the-job experience in the insurance sector
• Opportunities for growth and professional development

Qualifications & Requirements

• Active Property & Casualty insurance license is required
• Keen willingness to learn, with an intuitive and resourceful approach
• Ability to multi-task, follow through, and provide timely follow-up
• Excellent communication and interpersonal skills
• Strong spelling and grammar abilities
• Demonstrated problem-solving skills
• Previous experience in sales, marketing, promotions, or telemarketing is beneficial

Ideal Candidate Snapshot

• Highly motivated and customer-focused individual
• Licensed in Property & Casualty insurance
• Strong organizational and multitasking capabilities
• Excellent at building rapport and maintaining client relationships
• Proactive in resolving client issues and exceeding expectations
• Committed to continuous learning and professional growth

Other Relevant Information

• Our agency is committed to fostering a diverse and inclusive workplace
• Encourages advancement and skill development for all team members
• Provides a supportive environment for career progression in the insurance industry

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.