Licensed Insurance Customer Service Representative

gobravvo; Grove City (OH); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Paid Time Off

Career growth

Team environment

Descripción de la vacante

gobravvo in Ohio seeks a Licensed Insurance Customer Service Representative to engage with clients, answer inquiries, process policy changes, and support billing and claims. This full-time role emphasizes solution-oriented service and ongoing professional development within a collaborative team.

The ideal candidate holds an active P&C license, with the possibility to obtain Life and Health licensing. Strong communication, organization, and problem-solving skills are essential for driving client

Formación

• Active Property & Casualty license is required.
• Life and Health license may be obtained if not held.
• Excellent interpersonal, written, verbal, and listening skills.
• Strong organizational abilities and attention to detail.
• Proactive approach to problem-solving and customer service.

Responsabilidades

• Establish and nurture customer relationships, ensuring follow-up and ongoing communication as needed.
• Deliver prompt, accurate, and friendly service, including inquiries about availability, coverage, and policy changes.
• Educate clients on insurance products through a needs-based review process.
• Process billing clarifications, policy transfers, and claims submissions efficiently.
• Remain current with product changes, licensing requirements, and continuing education.

Conocimientos

Active P&C license

Life & Health license

Customer service

Multi-tasking

Problem solving

Herramientas

CRM software

Office software

Descripción del empleo

Licensed Insurance Customer Service Representative

Are you a dedicated professional with an active Property and Casualty insurance license, passionate about delivering exceptional customer service and supporting clients with their insurance needs? We are seeking a Licensed Insurance Customer Service Representative to join our accomplished team and contribute to our agency's commitment to excellence and client satisfaction. This full-time position offers the opportunity to engage with a diverse range of customers, providing them with insightful guidance and support throughout their insurance journey.

As a Licensed Insurance Customer Service Representative, you will play a key role in maintaining and building client relationships, ensuring every interaction is positive and solution-oriented. You will provide prompt, accurate, and courteous service, responding to inquiries related to insurance products, coverages, billing, claims, and policy changes. Your role will be instrumental in helping our business grow by fostering trust and loyalty through value-driven conversations and proactive problem-solving.

This position requires individuals who are self-motivated, detail-oriented, and committed to ongoing professional development. We value team members who thrive in a collaborative environment, bring strong organizational and communication skills, and are eager to expand their insurance knowledge.

Licensed Insurance Customer Service Representative - Summary

• Full-time position focused on providing exceptional customer service in the insurance sector.
• Engage with clients to address their insurance questions, process policy changes, and resolve billing or claims inquiries.
• Utilize your active Property and Casualty license to support clients and uphold agency standards.
• Contribute to the agency's growth through value-based client engagement and needs assessments.
• Work collaboratively within a supportive team environment.

Duties & Responsibilities

• Establish and nurture customer relationships, ensuring follow-up and ongoing communication as needed.
• Deliver prompt, accurate, and friendly service, including addressing inquiries about insurance availability, eligibility, coverage options, and policy modifications.
• Educate clients on available insurance products through a needs-based review process, empowering them to make informed decisions.
• Process claim submissions, billing clarifications, and policy transfers efficiently and accurately.
• Maintain a strong work ethic with a commitment to daily success and ongoing improvement.
• Generate timely and thorough activity reports to keep agency leadership informed.
• Remain current with product changes, licensing requirements, technical developments, and continuing education.
• Assist with office administration and support other team members as needed.

Salary & Benefits

• Competitive salary structure complemented by performance-based bonuses.
• PTO including vacation and personal/sick days to support work-life balance.
• Opportunities for professional growth and advancement within the agency.
• Valuable hands-on experience in a supportive team environment.

Qualifications & Requirements

• Active Property & Casualty insurance license (required).
• Ability to obtain Life and Health insurance license if not already held.
• Excellent interpersonal, written, verbal, and listening skills.
• Strong organizational abilities and attention to detail.
• Proactive approach to problem-solving and customer service.
• Comfort with learning and utilizing computer systems for daily tasks.
• Demonstrated ability to multi-task and work both independently and as part of a team.

Ideal Candidate Snapshot

• Enthusiastic about helping clients and building lasting relationships.
• Self-motivated with a passion for accuracy and timely task completion.
• Comfortable communicating complex insurance concepts to clients in an easy-to-understand manner.
• Committed to ongoing learning and professional development.
• Enjoys working collaboratively with a diverse team.

Other Relevant Information

• This role is with an independent contractor agent, not directly with the parent insurance company.
• Selected candidates must complete any applicable licensing requirements and training programs as mandated.
• Our agency is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Applications from individuals of all backgrounds and experience levels are encouraged.
• Working in this area offers the advantage of being part of a robust insurance market with opportunities for personal and professional growth.