Licensed Insurance Customer Service Representative

Brenda Thompson - State Farm Agency; Moss Point (MS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses & commissions

401(k) plan

Paid time off

Weekdays schedule

Hands-on experience

Career growth

Job summary

Gobravvo in Mississippi is seeking a Licensed Insurance Customer Service Representative to join a reputable independent agency. You will respond to client inquiries, explain policy options, process questions about eligibility and claims, and build lasting client relationships; bilingual skills are a plus.

The position offers hourly pay with bonus and commission, paid time off, 401(k), and a Monday–Friday schedule, with ongoing training and career growth opportunities.

Qualifications

• Active Property & Casualty license required.
• Active Life & Health license required.
• Excellent interpersonal and communication skills.
• Bilingual skills are a plus.
• Strong organizational and multitasking abilities.
• Self-motivated and detail-oriented.

Responsibilities

• Establish and maintain positive customer relationships.
• Respond to inquiries and provide guidance on policies, eligibility, coverage, and claims.
• Educate clients about insurance options using a customer-focused approach.
• Prepare and provide timely activity reports to the agent.
• Stay updated with product changes and licensing requirements.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Problem-solving

Teamwork

Bilingual (optional)

Education

Property & Casualty license

Life & Health license

Job description

Licensed Insurance Customer Service Representative

If you are a dedicated professional with an active Property and Casualty insurance license, the opportunity to join a reputable insurance agency as a Licensed Insurance Customer Service Representative may be the perfect next step in your career. This full-time position offers a rewarding path for those committed to delivering exceptional service and building strong client relationships within the insurance industry. As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting clients and contributing to the ongoing success and growth of the agency.

Working as a Licensed Insurance Customer Service Representative provides the chance to engage in value-driven conversations that help clients understand their coverage options and make informed decisions. Your expertise in insurance products, combined with your customer-oriented approach, will ensure that each client receives prompt, accurate, and friendly support. The agency values individuals who are proactive, organized, and passionate about delivering outstanding service every day.

As a member of the team, you will be responsible for establishing and nurturing customer relationships, responding to inquiries, and providing guidance on insurance policies, eligibility, coverages, and claims. You will use a customer-focused approach to educate clients about available insurance solutions, ensuring their needs are met and their questions are thoroughly addressed. Attention to detail, strong communication skills, and the ability to multi-task are essential for success in this dynamic environment.

The Licensed Insurance Customer Service Representative role is ideal for individuals who thrive in a collaborative, fast-paced setting and are eager to advance their career within the insurance sector. The agency offers a comprehensive compensation package that includes hourly pay, bonus, commission opportunities, paid time off, and a 401(k) retirement plan. Additionally, team members benefit from valuable experience, ongoing training, and opportunities for career growth and advancement within the organization.

Applicants must possess an active Property and Casualty license and a Life and Health insurance license. Bilingual skills are a plus, as they enable you to better serve a diverse client base. The agency seeks candidates who are self‑motivated, detail‑oriented, and dedicated to providing high-quality service. A strong work ethic, pride in accuracy, and commitment to teamwork are highly valued traits for this position. The successful candidate will remain current with product changes, licensing requirements, technical developments, and ongoing education to maintain a high standard of professionalism.

The agency fosters an inclusive and supportive work environment, encouraging individuals from all backgrounds to apply. As a Licensed Insurance Customer Service Representative, you will have the opportunity to make a meaningful impact on clients' lives while advancing your own career in the insurance industry.

Licensed Insurance Customer Service Representative - Summary

• Support clients with their insurance needs as a Licensed Insurance Customer Service Representative
• Engage in value-based conversations and deliver exceptional customer experiences
• Work alongside a dedicated team in a reputable insurance agency

Duties & Responsibilities

• Establish and maintain positive customer relationships
• Follow up with clients as needed to address inquiries and concerns
• Provide prompt, accurate, and friendly service regarding insurance products
• Respond to questions about policy availability, eligibility, coverage, changes, transfers, claims, and billing
• Use a customer-focused review process to educate clients about insurance options
• Maintain a strong work ethic with a total commitment to success
• Prepare and provide timely activity reports to the agent
• Stay updated with product changes, licensing, technical developments, and continuing education

Salary & Benefits

• Hourly pay with opportunities for bonus and commission
• Paid time off, including vacation and personal/sick days
• 401(k) retirement plan
• Monday through Friday schedule
• Valuable hands‑on experience in the insurance industry
• Opportunities for career growth and advancement within the agency

Qualifications & Requirements

• Active Property and Casualty insurance license (required)
• Active Life and Health insurance license (required)
• Bilingual skills are a plus
• Excellent interpersonal and communication skills (written, verbal, and listening)
• Organizational and multi‑tasking abilities…
• Self‑motivated and detail‑oriented
• Proactive in problem‑solving
• Dedication to providing outstanding customer service
• Ability to work collaboratively in a team environment
• Ability to quickly learn and utilize computer functions relevant to the role
• Pride in delivering accurate and timely work

Ideal Candidate Snapshot

• Possesses all required insurance licenses and is committed to ongoing professional development
• Exhibits strong communication, organizational, and customer service skills
• Thrives in a fast-paced, team-oriented work environment
• Demonstrates attention to detail and a proactive approach to problem‑solving
• Passionate about helping clients and advancing within the insurance industry

Other Relevant Information

• This position is with an independent contractor agent, not directly with a national insurance provider
• Team members must complete all applicable licensing and training requirements
• The agency is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experience levels