Licensed Insurance Customer Service Representative

State Farm Agency - Baton Rouge, LA; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Retirement plan

Professional development opportunities

Job summary

Gobravvo in Baton Rouge, LA is seeking a Licensed Insurance Customer Service Representative for a full-time role focused on delivering friendly, knowledgeable service and guiding clients through coverage options.

You will handle inquiries, explain policy changes, assist with claims and billing, and support the agency's growth. Licensing in P&C and Life/Health is required, with ongoing development and advancement opportunities.

Qualifications

• Active Property & Casualty license.
• Active Life and Health insurance licenses.
• Excellent interpersonal and communication skills (written, verbal, and listening).
• People-oriented with a passion for exceptional customer service.
• Organizational abilities and attention to detail.
• Self-motivated with a proactive approach to problem-solving.
• Ability to learn new computer functions and systems.
• Comfortable working in a team environment and managing multiple tasks simultaneously.

Responsibilities

• Establish and nurture customer relationships with regular follow-up.
• Respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing clarification.
• Educate clients on insurance options using a customer-focused review process.
• Provide timely activity reports to the agent and management.
• Stay updated on product changes and regulatory requirements through ongoing education.

Skills

Interpersonal communication

People-oriented

Organizational skills

Attention to detail

Team player

Multitasking

Self-motivation

Learning new systems

Job description

Licensed Insurance Customer Service Representative

As a Licensed Insurance Customer Service Representative, you will play a pivotal role within a dynamic insurance agency team. This position is ideal for licensed professionals who thrive on delivering outstanding customer experiences while supporting business growth through value-driven conversations. If you are a proactive, self-motivated individual with a passion for helping others understand their insurance options, this opportunity offers a rewarding career path with excellent growth potential. Your expertise and commitment to customer service will be essential in building long-lasting client relationships and ensuring satisfaction at every stage of the insurance process.

In this full-time role, you will be responsible for engaging with clients, understanding their insurance needs, and providing them with accurate information about coverage options. You'll handle a variety of customer inquiries, educate clients on policy changes, and assist with claims and billing. Your ability to communicate clearly, manage multiple priorities, and maintain attention to detail will be key to your success as a Licensed Insurance Customer Service Representative. Working collaboratively with other team members, you will contribute to the agency's overall mission of delivering reliable and friendly insurance services.

This position offers a supportive work environment, opportunities for advancement, and a comprehensive benefits package. As a Licensed Insurance Customer Service Representative, you'll gain valuable experience and have access to ongoing professional development. Your commitment to continuous learning and staying current with industry trends, licensing requirements, and product updates is highly valued in this role. Join a team that prioritizes both professional growth and a positive customer experience.

Licensed Insurance Customer Service Representative - Summary

• Serve as a primary point of contact for insurance clients, providing knowledgeable and friendly assistance.
• Utilize active listening and needs-based approaches to identify suitable insurance solutions for clients.
• Maintain compliance with licensing and continuing education requirements.
• Work collaboratively with an insurance agency team to support business objectives.

Duties & Responsibilities

• Establish and nurture customer relationships through regular follow-up and service excellence.
• Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate clients on insurance options using a customer-focused review process.
• Demonstrate a strong work ethic and total commitment to daily success and agency goals.
• Provide timely and thorough activity reports to the agent and management team.
• Stay updated on product changes, technical developments, and regulatory requirements through ongoing education.

Salary & Benefits

• Competitive salary with bonus opportunities based on performance.
• PTO including vacation, personal, sick days, and holidays.
• Retirement plan options for long-term financial security.
• Valuable hands-on experience in the insurance sector.
• Potential for professional growth and advancement within the agency.

Qualifications & Requirements

• Active Property & Casualty license.
• Active Life and Health insurance license.
• Excellent interpersonal and communication skills (written, verbal, and listening).
• People-oriented with a passion for exceptional customer service.
• Organizational abilities and attention to detail.
• Self-motivated with a proactive approach to problem-solving.
• Ability to learn new computer functions and systems.
• Comfortable working in a team environment and managing multiple tasks simultaneously.

Ideal Candidate Snapshot

• Holds current industry licenses and is committed to ongoing professional development.
• Enjoys working in a fast-paced, customer-centric environment.
• Values accuracy, efficiency, and reliability in daily tasks.
• Demonstrates integrity and dedication to client service and agency success.
• Possesses strong organizational skills and the ability to prioritize responsibilities effectively.

Other Relevant Information

• This position is with an independent contractor agency, not directly with the parent insurance company.
• Employment is contingent upon successful completion of all required licensing and training programs.
• Agency employees are not employees of the parent insurance company but are hired by independent agents.
• The agency is committed to equal employment opportunities for all qualified applicants.