Licensed Insurance Customer Service Representative

gobravvo; Monument (CO); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health benefits

Retirement plan

Professional growth

Résumé du poste

Gobravvo is seeking a Licensed Insurance Customer Service Representative to join our Colorado team. The role focuses on delivering outstanding customer experiences, educating clients on auto, fire, life, and health products, and supporting agency growth through needs-based conversations.

As a licensed CSR, you will establish lasting client relationships, process policy changes, and collaborate with colleagues to ensure accurate service delivery.

Qualifications

• Active licenses in Auto, Fire, Life, and Health are required.
• Excellent written and verbal communication skills.
• Strong interpersonal and people-oriented service approach.
• Well-organized with attention to detail and multi-tasking ability.
• Willingness to stay updated on product changes and licensing requirements.

Responsabilités

• Serve as primary contact for customers and handle insurance inquiries and service needs.
• Support agency growth through value-based conversations and excellent customer experiences.
• Educate customers about auto, fire, life, and health insurance options.
• Process policy changes, transfers, claims, and billing clarifications as requested.
• Maintain timely activity reports and collaborate with team to meet goals.

Connaissances

Auto license

Fire license

Life license

Health license

Description du poste

Position Overview

We are seeking a Licensed Insurance Customer Service Representative to join a high-performing insurance team. This role is ideal for an energetic professional who is passionate about providing outstanding customer experiences and helping individuals find insurance solutions tailored to their needs. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in building lasting client relationships, supporting their insurance needs, and contributing to the agency’s growth. This opportunity offers a rewarding career path, valuable industry experience, and advancement potential.

Working as a Licensed Insurance Customer Service Representative within a supportive agency environment provides a chance to interact with customers, address their inquiries, and ensure they receive prompt and accurate service. This is a great role for motivated self-starters who thrive in fast-paced, service-driven settings.

Licensed Insurance Customer Service Representative - Summary

• Serve as a primary contact for customers, addressing their insurance inquiries and service needs.
• Support agency growth through value-based conversations and remarkable customer experiences.
• Utilize strong communication and interpersonal skills to educate customers about insurance products and services.
• Maintain a high standard of professionalism and ethical conduct in every customer interaction.

Duties & Responsibilities

• Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and loyalty.
• Respond promptly and accurately to customer inquiries regarding insurance coverage, eligibility, policy changes, claims, billing, and service options.
• Educate customers through a needs-based review process, helping them understand their options for auto, fire, life, and health insurance.
• Process policy changes, transfers, claim submissions, and provide billing clarification as requested by clients.
• Maintain detailed and timely activity reports for the agent, ensuring transparency and accountability in all tasks.
• Collaborate with team members to deliver exceptional customer service and meet agency goals.
• Stay informed about product changes, industry developments, licensing requirements, and participate in ongoing education and training programs.
• Demonstrate a strong work ethic and unwavering commitment to success on a daily basis.

Salary & Benefits

• Base pay with additional commission opportunities based on performance.
• Paid time off and vacation benefits to support work-life balance.
• Health benefits to promote physical and financial well-being.
• Retirement plan with employer matching to support long-term financial goals.
• Opportunities for professional growth and advancement within the agency.
• Gain valuable insurance industry experience and build a foundation for a lasting career.

Qualifications & Requirements

• Active licenses in Auto, Fire, Life, and Health insurance (required).
• Excellent communication skills, both written and verbal, with the ability to listen and respond effectively.
• Strong interpersonal skills and a people-oriented approach to service.
• Demonstrated organizational skills, attention to detail, and the ability to multi-task efficiently.
• Self-motivated, proactive, and committed to providing outstanding customer service.
• Ability to learn and navigate computer systems and insurance software.
• Proven ability to work collaboratively in a team environment.
• Commitment to accuracy, timely completion of tasks, and professional pride in work quality.
• Willingness to remain updated on product changes, licensing requirements, and participate in required continuing education.

Ideal Candidate Snapshot

• Licensed in Auto, Fire, Life, and Health insurance lines.
• Enthusiastic about helping others and delivering value-based service.
• Thrives in a fast-paced, dynamic work environment.
• Exhibits a positive, self-starting attitude with a drive for excellence.
• Possesses a strong sense of responsibility and commitment to personal and professional growth.

Other Relevant Information

• This position is with an independent insurance agency and not directly with the insurance company.
• Candidates must successfully complete all applicable licensing requirements and training programs as set by the agency and state regulations.
• Employees are hired by independent contractors, not by the insurance carrier directly.
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.