Licensed Insurance Customer Service Representative

gobravvo; El Segundo (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits after six months

In-office role in El Segundo

Job summary

gobravvo in El Segundo, CA is seeking a Licensed Insurance Customer Service Representative to deliver exceptional client support in an in-office environment. The role requires active Property & Casualty and Life & Health licenses, and offers growth within an independent contractor agency with training and ongoing education.

Responsibilities include processing policy changes, claims, billing inquiries, and delivering value-based customer interactions while maintaining a customer-first mindset.

Qualifications

• Active Property and Casualty insurance license is required.
• Active Life and Health license is required.
• Excellent interpersonal, organizational, and communication skills.
• Detail-oriented, proactive in problem solving and able to learn insurance processing software.

Responsibilities

• Provide prompt, accurate, and friendly service to clients regarding insurance options, policy changes, claims, and billing.
• Build and maintain long-term relationships with clients to support agency growth.
• Educate clients on available insurance products and conduct needs-based reviews.
• Stay current with product changes, licensing requirements, and continuing education.

Skills

Customer service

Communication

Insurance licensing knowledge

Multitasking

Job description

Licensed Insurance Customer Service Representative

As a Licensed Insurance Customer Service Representative, you will play a key role in providing exceptional service and support to insurance clients. This position is ideal for professionals with a passion for customer care and a commitment to the insurance industry. An active Property and Casualty insurance license, as well as a Life and Health license, are required for this position. The role offers an opportunity to work directly with clients, ensuring their needs are met with integrity, professionalism, and accuracy while supporting the agency’s growth and reputation.

Licensed Insurance Customer Service Representatives are essential to the smooth operation of an insurance agency. In this full-time, in-office position, you will engage with clients, helping them understand insurance options and supporting them through policy changes, claim submissions, billing clarifications, and more. Your daily responsibilities will involve building long-term relationships with customers, addressing their inquiries, and providing guidance based on their unique needs. The ability to communicate effectively, stay organized, and maintain a customer-first mindset will drive your success in this role.

Working as a Licensed Insurance Customer Service Representative, you will partner with a dynamic team to deliver value-based conversations and a remarkable customer experience. You will be expected to demonstrate strong work ethics, a dedication to customer service, and the ability to adapt quickly to product changes and industry developments. This position offers valuable experience in the insurance field and provides growth potential for those seeking advancement opportunities within the agency.

Applicants must be detail-oriented, proactive in problem-solving, and skilled at multitasking. You'll be responsible for providing prompt, accurate, and friendly service to clients, ensuring all tasks are completed with precision and a sense of urgency. The agency values professionalism, reliability, and a desire to continually improve knowledge and skills through ongoing training and continuing education.

Choosing a career as a Licensed Insurance Customer Service Representative means joining a supportive team environment, with opportunities to earn hourly pay and become eligible for benefits after a qualifying period. This position is with an independent contractor agent and not directly with any national insurance company, ensuring a personalized and locally-focused work experience.

Licensed Insurance Customer Service Representative - Summary

• Provide exceptional customer service and support to insurance clients.
• Build and maintain long-term customer relationships.
• Educate clients on insurance products and policy options.
• Assist with policy changes, claims, billing, and inquiries.
• Work collaboratively with agency team members.

Duties & Responsibilities

• Establish and nurture positive relationships with clients, following up as needed to ensure satisfaction and retention.
• Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, claims, and billing.
• Utilize a needs-based review process to educate clients about insurance options.
• Maintain strong work ethic and commitment to daily success.
• Stay current with product changes, licensing, technical developments, and participate in continuing education.
• Provide timely and thorough activity reports to the agency agent.
• Demonstrate effective communication skills - written, verbal, and listening.
• Work collaboratively in a team-focused environment and support agency goals.

Salary & Benefits

• Competitive hourly pay structure.
• Eligibility for benefits after six months of employment.
• Opportunity for valuable insurance industry experience.
• Potential for career growth and advancement within the agency.

Qualifications & Requirements

• Active Property and Casualty insurance license (required).
• Active Life and Health insurance license (required).
• Excellent interpersonal, organizational, and communication skills.
• Detail-oriented, self-motivated, and proactive in problem solving.
• Ability to learn and utilize computer functions related to insurance processing.
• Strong sense of responsibility and pride in accurate and timely work completion.
• Able to multitask and work effectively both independently and in a team environment.
• Commitment to providing outstanding customer service.

Ideal Candidate Snapshot

• Licensed in both Property & Casualty and Life & Health insurance.
• Exceptional communicator with a customer-centric approach.
• Organized, dependable, and passionate about delivering value to clients.
• Eager to learn, adapt, and grow within the insurance industry.
• Drives results through a strong work ethic and a positive attitude.

Other Relevant Information

• This position is with an independent contractor agent, not a national insurance company.
• Employment is contingent upon successful completion of licensing requirements and training programs.
• All employees must comply with required continuing education and stay updated on industry changes.
• Equal Opportunity Employer: The agency is committed to providing a workplace free of discrimination and ensuring equal opportunity for all applicants.

We look forward to connecting with motivated and qualified candidates eager to make a difference in clients' lives and contribute to our agency's success.