Licensed Insurance Customer Service Representative

Farmers Insurance - Kirkland, WA; Kirkland (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance stipend

Paid time off

Competitive hourly pay

Job summary

gobravvo in Kirkland, WA is seeking a Licensed Insurance Customer Service Representative. This full-time role focuses on delivering exceptional service to existing clients and prospects, processing policy changes, and providing product information.

A licensed professional with bilingual capabilities is highly valued, and growth within the agency is emphasized. The position offers competitive hourly pay, PTO, a health insurance stipend, and a collaborative environment to expand your insurance

Qualifications

• Active Property & Casualty and/or Life & Health license is required.
• Bilingual in English/Spanish or English/Mandarin/Cantonese is preferred.
• Experience with major carriers such as Farmers or State Farm is a plus.

Responsibilities

• Respond to customer inquiries and provide information about insurance products and services.
• Process policy change requests accurately and efficiently.
• Collect premium payments and explain payment options to clients.
• Promote the agency’s referral program to customers.
• Answer incoming calls promptly and professionally.
• Return all client messages in a timely manner.
• Ensure compliance with underwriting, rating, and regulatory requirements.
• Deliver ongoing support to clients as needed.
• Maintain up-to-date knowledge of insurance products and procedures.

Skills

Excellent communication

Bilingual English/Spanish

Bilingual English/Mandarin/Cantonese

Customer service

Job description

Licensed Insurance Customer Service Representative

Are you a talented professional seeking a dynamic role in the insurance industry? We are seeking a driven and detail-oriented Licensed Insurance Customer Service Representative to join our dedicated team. This full-time opportunity is ideal for individuals with a passion for customer service and a proven ability to assist clients with their insurance needs.

As a Licensed Insurance Customer Service Representative, you will play a vital role in delivering outstanding service to both existing clients and new prospects. Your primary duties will include processing policy change requests, providing information about insurance products, and ensuring clients receive accurate and timely support. This position offers a chance to learn new skills, expand your industry knowledge, and grow your career within a supportive and engaging work environment.

Our ideal candidate possesses a valid Property & Casualty or Life and Health insurance license and has excellent communication skills. Bilingual abilities in English and Spanish or Mandarin/Cantonese are highly valued, as is recent experience with leading insurance carriers such as Farmers or State Farm. A commitment to professionalism, problem-solving, and continuous learning is essential for success in this role.

Working as a Licensed Insurance Customer Service Representative with us gives you the opportunity to build valuable experience in the insurance sector. You will be empowered to interact directly with clients, resolve their concerns, and offer recommendations about products and services tailored to their needs. Our team is committed to your professional growth, providing comprehensive support and resources to help you advance in your career.

Benefits for this role include a competitive hourly wage based on your licensing and experience, paid time off, health insurance stipend, and the chance to work in a collaborative and growth-oriented environment. You will gain exposure to a wide range of insurance products, develop your customer service expertise, and play a key role in the success of our agency.

We are committed to fostering an inclusive and diverse workplace. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and experience levels.

Summary

• Full-time position for a Licensed Insurance Customer Service Representative
• Deliver exceptional support to insurance clients and prospects
• Enhance your career with valuable industry experience

Duties & Responsibilities

• Respond to customer inquiries and provide information about insurance products and services
• Process policy change requests accurately and efficiently
• Collect premium payments and explain payment options to clients
• Promote the agency’s referral program to customers
• Answer incoming calls promptly and professionally
• Return all client messages in a timely manner
• Ensure compliance with all underwriting, rating, and regulatory requirements
• Deliver ongoing support to insurance clients as needed
• Maintain up-to-date knowledge of insurance products and procedures

Salary & Benefits

• Competitive hourly pay, commensurate with licensing and experience
• Paid time off, including two weeks of personal or vacation leave
• Health insurance stipend
• Opportunity to gain valuable experience in the insurance field

Qualifications & Requirements

• Active Property & Casualty license and/or Life and Health license (required)
• Bilingual in English/Spanish or English/Mandarin/Cantonese preferred
• Recent experience with major insurance carriers such as Farmers or State Farm (preferred)
• Strong willingness to learn and adapt to new challenges
• Excellent multitasking, follow-through, and communication skills
• Strong spelling, grammar, and problem-solving capabilities
• Previous experience in sales, marketing, promotions, or telemarketing is beneficial

Ideal Candidate Snapshot

• Licensed insurance professional with passion for client service
• Bilingual abilities are a significant asset
• Resourceful, coachable, and eager to learn
• Strong interpersonal and organizational skills

Other Relevant Information

• Full-time employment in a supportive and inclusive agency environment
• Growth and advancement opportunities within the insurance sector
• Commitment to equal opportunity and diversity in hiring

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.