Licensed Insurance Customer Service Representative

gobravvo; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO including vacation and sick days

Retirement plan with company match

Group life insurance

Job summary

gobravvo is seeking a Licensed Insurance Customer Service Representative in Florida to join a client-focused agency. You will support clients with Auto, Home, Life, and Health products, assist with policy changes, billing inquiries, and claims, and educate clients on coverage using a needs-based approach.

The ideal candidate holds active Property & Casualty and Life & Health licenses, shows strong communication skills, and thrives in a growth-oriented team.

Qualifications

• Active Property & Casualty license required.
• Active Life & Health license required.
• Strong verbal, written, and listening communication skills.
• Detail-oriented, organized, and self-motivated.
• Ability to learn new systems and stay compliant.

Responsibilities

• Build and maintain client relationships through value-based interactions.
• Provide prompt, accurate, and friendly service for policy changes, billing inquiries, and claims.
• Educate clients on insurance products, coverage options, and benefits.
• Proactively follow up with clients to ensure satisfaction and retention.
• Assist with office operations and support the agency’s growth initiatives.

Education

Property & Casualty license

Life & Health license

Job description

The role of a Licensed Insurance Customer Service Representative offers an exciting opportunity for licensed professionals seeking a career in the insurance industry. As a key member of the team, you will focus on supporting clients through personalized service, assisting with insurance products, and contributing to the agency’s overall growth. This position is ideal for individuals with a Property & Casualty license and a Life & Health license, who are passionate about customer service and are looking to build a long-term career in insurance. With a focus on customer satisfaction, retention, and business development, this role provides a supportive, growth-oriented environment where your skills and expertise will be highly valued.

As a Licensed Insurance Customer Service Representative, you will be responsible for maintaining and strengthening client relationships by providing knowledgeable, responsive service. You will assist customers with policy changes, billing inquiries, claims support, and answer questions about their coverage, ensuring every interaction is positive and productive. Your role will also include educating clients about insurance options—such as Auto, Home, Life, and Health Insurance—using a needs-based consultative approach. By proactively reaching out to clients, you will help ensure their satisfaction and long-term loyalty to the agency.

In this position, you will also support daily office operations, help achieve business growth objectives, and contribute to a collaborative and high-performing team. The agency provides a comprehensive compensation package, including base salary, commissions, and bonuses, along with a range of benefits such as paid time off, retirement plan with company match, and group life insurance. Professional development and advancement opportunities are also available, making this an excellent opportunity for career-minded individuals.

To succeed as a Licensed Insurance Customer Service Representative, you must be able to communicate effectively, demonstrate strong interpersonal skills, and consistently deliver high-quality customer service. Organizational skills, attention to detail, and the ability to use technology efficiently are essential. You should be comfortable learning new systems, staying up to date with industry requirements, and completing continuing education as needed. The ideal candidate will be proactive, self-motivated, and eager to contribute to the team’s success in a dynamic work environment.

Working as a Licensed Insurance Customer Service Representative offers significant career growth potential. The agency is committed to supporting your professional journey, offering valuable hands‑on experience and opportunities for advancement. If you are ready to take the next step in your insurance career and join a company that values your expertise.

Licensed Insurance Customer Service Representative - Summary

• Serve as a primary point of contact for clients, providing exceptional customer service and support related to insurance policies
• Assist with policy changes, billing, claims, and coverage questions for Auto, Home, Life, and Health Insurance products
• Educate clients using needs-based conversations to help them make informed decisions
• Support business growth and daily office operations

Duties & Responsibilities

• Build and maintain strong client relationships through value-based interactions
• Provide prompt, accurate, and friendly customer service for policy changes, claims, and billing inquiries
• Educate customers on insurance products, coverage options, and benefits
• Proactively follow up with clients to ensure their satisfaction and retention
• Assist with office operations and support the agency’s growth initiatives
• Stay current with licensing requirements, industry regulations, and continuing education

Salary & Benefits

• Base salary with competitive commission and bonus structure
• PTO including vacation and personal/sick days
• Retirement plan with company match
• Group life insurance benefits
• Career development and advancement opportunities within the agency

Qualifications & Requirements

• Active Property & Casualty insurance license (required)
• Active Life & Health insurance license (required)
• Strong verbal, written, and listening communication skills
• Excellent interpersonal and customer service abilities
• Detail-oriented, organized, and self‑motivated
• Ability to problem-solve and work effectively as part of a team
• Proficiency with technology and willingness to learn new systems
• Commitment to compliance and timely task completion

Ideal Candidate Snapshot

• Energetic, customer‑focused, and motivated to succeed in a fast‑paced environment
• Proactive in following up with clients and supporting business goals
• Flexible, adaptable, and open to learning new concepts and systems
• Committed to delivering a positive client experience and building long‑term relationships

Other Relevant Information

• Valuable hands‑on experience in insurance industry operations
• Opportunities for professional growth and advancement within the agency
• Supportive team environment focused on collective success
• Ideal for licensed insurance professionals seeking a rewarding, long‑term career