Licensed Insurance Customer Service Representative

gobravvo; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health allowance

Dental insurance coverage

PTO for vacation and sick days

Bonus and commission opportunities

Job summary

gobravvo is seeking a Licensed Insurance Customer Service Representative in Miami for a full-time, in-office position. You will engage with clients, address policy inquiries, and guide customers through essential policy decisions while upholding regulatory standards.

The role emphasizes delivering exceptional service, supporting agents, and contributing to ongoing agency growth. Active Florida licenses and ongoing education are required, with advancement opportunities within the agency.

Qualifications

• Active Property and Casualty license required.
• Experience with license compliance and regulatory standards preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Build and maintain positive client relationships with timely follow-ups.
• Address inquiries about insurance availability, coverage options, policy changes, claims, and billing.
• Educate clients on product options and needs-based recommendations.
• Provide accurate activity reports to the agency and stay current with licensing requirements.

Skills

Active Property and Casualty license

Education

Florida 4-40 Customer Service Representative license

Florida 2-20 Property & Casualty General Lines license

Florida 2-15 Resident Life, Health & Variable Annuity license

Job description

The role of Licensed Insurance Customer Service Representative offers a dynamic opportunity for professionals holding an active Property and Casualty insurance license to join a reputable insurance agency team. This full-time, in-office position provides the chance to engage in meaningful customer interactions, support clients through important policy decisions, and contribute to the agency’s ongoing growth. With a focus on delivering exceptional service, the Licensed Insurance Customer Service Representative plays a pivotal part in maintaining client satisfaction and fostering long-term relationships within the insurance sector.

As a Licensed Insurance Customer Service Representative, you will utilize your knowledge of insurance products and your active Property and Casualty license to address customer inquiries, resolve concerns, and facilitate policy changes. Your ability to communicate clearly, educate clients on available options, and provide prompt assistance will be invaluable. Working collaboratively with an experienced agency team, you’ll help ensure that every customer receives the highest standard of service in accordance with industry regulations and company practices.

Team members in this role benefit from a supportive work environment that values professional development and promotes advancement within the agency. You will have the opportunity to grow your expertise, gain valuable industry experience, and take part in ongoing training and education to remain abreast of policy changes and technical developments. The agency is committed to maintaining a diverse and inclusive workplace where all qualified individuals are encouraged to apply and thrive.

The agency’s location offers the advantage of working in a vibrant area, with easy access to local amenities and a welcoming community. This position is ideal for individuals who are self-motivated, detail-oriented, and dedicated to providing outstanding customer service. If you are looking to build a rewarding career in insurance customer service and are eager to contribute to a trusted agency’s success, we encourage you to review the detailed requirements below.

Licensed Insurance Customer Service Representative - Summary

• Engage with clients to provide comprehensive insurance support and guidance.
• Utilize active Property and Casualty license to address policy inquiries and service requests.
• Deliver exceptional customer service and build strong client relationships.
• Work collaboratively within a professional agency team environment.

Duties & Responsibilities

• Establish and maintain positive customer relationships, providing follow-up as necessary.
• Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverage options, policy changes, claim submissions, and billing concerns.
• Educate customers through needs-based review processes to help them make informed decisions about insurance products.
• Maintain high standards of work ethic and commitment to daily success.
• Provide timely and thorough activity reports to the agency agent.
• Stay current with product changes, licensing requirements, technical developments, and required continuing education.

Salary & Benefits

• Competitive base salary with additional bonus and commission opportunities.
• PTO for vacation and personal/sick days.
• Health allowance and dental insurance coverage.
• Access to valuable industry experience and professional growth opportunities within the agency.

Qualifications & Requirements

• Active Property and Casualty insurance license (required).
• Ability to obtain Florida 4-40 Customer Service Representative license, Florida 2-20 Property & Casualty General Lines license, and Florida 2-15 Resident Life, Health & Variable Annuity license as applicable.
• Bilingual English/Spanish skills preferred.
• Strong interpersonal, written, verbal, and listening communication skills.
• Demonstrated organizational skills and attention to detail.
• Proactive approach to problem-solving and dedication to customer service excellence.
• Ability to work effectively within a team and manage multiple tasks simultaneously.
• Familiarity with computer functions and commitment to accurate, timely completion of work.

Ideal Candidate Snapshot

• Licensed insurance professional with a passion for customer service.
• Self-motivated, detail-oriented, and able to adapt to a fast-paced office environment.
• Committed to continuous learning and professional development in the insurance industry.
• Effective communicator who excels at building client trust and rapport.
• Proactive team player, eager to contribute to agency goals and client satisfaction.

Other Relevant Information

• This position is with an independent contractor agent of a major insurance company; not directly with the parent insurance company.
• Employees must successfully complete any applicable licensing requirements and training programs.
• Independent agents hire and manage their own teams; employees are not staff of the parent insurance company.
• We are an Equal Opportunity Employer and welcome applicants from all backgrounds and experience levels.