Licensed Insurance Customer Service Representative

gobravvo; Norman (OK); Sur place; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance after 60 days

Vision and dental coverage after 60–60

Résumé du poste

gobravvo is seeking a Licensed Insurance Customer Service Representative (CSR) in Norman, OK for a full-time role. The CSR will support an independent agent with regulated licensing requirements, provide policy guidance, handle service requests, and assist with claims and billing inquiries.

The ideal candidate holds active Property & Casualty and Life & Health licenses, delivers exceptional client service, and collaborates effectively with the team to drive client satisfaction and agency growth.

Qualifications

• Active Property & Casualty license (required)
• Active Life & Health license (required)
• Exceptional interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Proactive approach to problem-solving and customer service
• Ability to learn and utilize agency computer systems efficiently
• Effective multitasking and time management skills
• Demonstrated ability to work collaboratively within a team environment
• Dedication to delivering timely and accurate work
• Commitment to ongoing professional development and staying informed on industry changes

Responsabilités

• Establish, maintain, and deepen relationships with clients through regular communication and follow-ups
• Provide prompt, accurate, and friendly customer service to address insurance inquiries, policy changes, claims submissions, and billing clarifications
• Educate customers about available insurance products and coverage options to support their needs and circumstances
• Utilize a customer-focused, needs-based process to identify and recommend suitable insurance solutions
• Ensure compliance with regulatory requirements and agency best practices
• Maintain detailed and up-to-date records of client interactions and activity reports
• Stay current on product changes, technical developments, and ongoing licensing or continuing education requirements
• Collaborate with team members to achieve agency goals and deliver consistent results
• Demonstrate a strong work ethic with a commitment to exceptional client experiences every day

Description du poste

Licensed Insurance Customer Service Representative (CSR) – Full-time

Are you a highly motivated and licensed professional with a passion for exceptional client service in the insurance industry? We invite you to consider the Licensed Insurance Customer Service Representative (CSR) opportunity with a reputable insurance agency. This full-time position is ideal for detail-oriented, proactive individuals who thrive in a fast-paced, team-centered environment and are eager to build strong relationships with customers while delivering comprehensive insurance solutions.

As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting the agency’s clients, ensuring they receive accurate information, prompt responses, and a superior insurance experience. This position requires an active Property & Casualty insurance license, as well as a Life & Health license. The successful candidate will be responsible for providing guidance on policy options, handling service requests, and assisting with claims and billing inquiries. Your expertise and dedication will contribute directly to client satisfaction and agency growth.

This full-time role offers a collaborative work environment and the opportunity to gain valuable experience in the insurance sector. The agency is committed to fostering a supportive and inclusive workplace, where your contributions will be recognized and your professional growth encouraged.

Licensed Insurance Customer Service Representative – Summary

• Full-time position supporting an established insurance agency team
• Requires active Property & Casualty and Life & Health licenses
• Focuses on delivering outstanding customer service and accurate insurance solutions
• Growth-oriented environment with opportunities for advancement

Duties & Responsibilities

• Establish, maintain, and deepen relationships with clients through regular communication and follow-ups
• Provide prompt, accurate, and friendly customer service to address insurance inquiries, policy changes, claims submissions, and billing clarifications
• Educate customers about available insurance products and coverage options to support their needs and circumstances
• Utilize a customer-focused, needs-based process to identify and recommend suitable insurance solutions
• Ensure compliance with regulatory requirements and agency best practices
• Maintain detailed and up-to-date records of client interactions and activity reports
• Stay current on product changes, technical developments, and ongoing licensing or continuing education requirements
• Collaborate with team members to achieve agency goals and deliver consistent results
• Demonstrate a strong work ethic with a commitment to exceptional client experiences every day

Salary & Benefits

• Base salary with potential for monthly performance-based bonuses
• Comprehensive health insurance after 60 days of employment
• Vision and dental coverage available after 60 days
• Valuable experience in a respected insurance agency
• Opportunities for professional growth and advancement within the agency

Qualifications & Requirements

• Active Property & Casualty insurance license (required)
• Active Life & Health insurance license (required)
• Exceptional interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Proactive approach to problem-solving and customer service
• Ability to learn and utilize agency computer systems efficiently
• Effective multitasking and time management skills
• Demonstrated ability to work collaboratively within a team environment
• Dedication to delivering timely and accurate work
• Commitment to ongoing professional development and staying informed on industry changes

Ideal Candidate Snapshot

• Licensed insurance professional eager to provide exceptional service and build lasting client relationships
• Self-motivated, detail-oriented, and driven to achieve personal and agency goals
• Comfortable navigating technology and adapting to new systems
• Values ongoing learning and professional growth
• Enjoys working collaboratively and contributing positively to team success

Other Relevant Information

• This position is with an independent contractor agent, not directly with the insurance carrier
• All employees must meet applicable licensing and training requirements as set by the agency
• Employees of the agency are not considered employees of the insurance carrier
• The agency supports a diverse, inclusive, and equitable hiring process in compliance with all EEOC guidelines

If you are motivated to succeed, licensed, and see yourself contributing to a dynamic insurance agency, do not miss this opportunity.