Licensed Insurance Customer Service Representative

gobravvo; Albuquerque (NM); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance negotiable

Mentoring and professional development

Advancement opportunities

Job summary

Gobravvo in Albuquerque, NM seeks a Licensed Insurance Customer Service Representative to support policyholders with inquiries, changes, and claims. The role emphasizes excellent client service and leveraging a Property and Casualty license to guide coverage decisions.

Join a collaborative team committed to growth and continued education, with a path toward advancement within the independent agency. Bilingual English/Spanish is a plus but not required.

Qualifications

• Active Property and Casualty license is required.
• Life and Health license may be obtained if not held.
• Bilingual English/Spanish is preferred but not required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated with proactive client service approach.

Responsibilities

• Serve as the primary point of contact for clients with inquiries and policy service needs.
• Assist with policy changes, billing questions, eligibility, and claims processes.
• Educate clients about coverage options using a needs-based approach.
• Process policy updates and documentation, and maintain detailed activity records.
• Collaborate with team members to meet agency goals and deliver exceptional client experiences.

Skills

Interpersonal communication

Verbal communication

Written communication

Organization

Multitasking

Teamwork

Job description

Licensed Insurance Customer Service Representative

Join a dynamic and growing insurance agency as a Licensed Insurance Customer Service Representative, where your experience and dedication will make a significant impact on customer satisfaction and business growth. This full-time role is ideal for professionals with an active Property and Casualty insurance license, who are passionate about delivering exceptional client service and supporting policyholders in all aspects of their insurance needs.

As a Licensed Insurance Customer Service Representative, you will be the primary point of contact for clients, ensuring their questions and concerns are addressed promptly and thoroughly. By combining your insurance expertise with a commitment to customer care, you will help clients understand their coverage options, facilitate policy changes, and support the claims process. This position offers valuable opportunities for professional development and career advancement within the insurance industry.

Working in Albuquerque, NM, you will become part of a respected agency team, benefiting from a collaborative environment where continuous learning and growth are encouraged. Your role will be pivotal in building lasting client relationships, driving retention, and representing the agency's mission to provide reliable insurance solutions tailored to individual needs.

If you are ready to step into a rewarding insurance career.

Licensed Insurance Customer Service Representative - Summary

• Serve as a vital team member within an insurance agency, acting as the primary resource for client inquiries and policy service.
• Leverage your Property and Casualty license to provide expert guidance on insurance products and coverage options.
• Focus on delivering a remarkable customer experience through responsive, value-based conversations.
• Engage in ongoing professional development, staying current with product changes and industry standards.
• Foster a positive work environment that promotes teamwork, accuracy, and client satisfaction.

Duties & Responsibilities

• Establish and maintain strong customer relationships, proactively following up to address client needs and concerns.
• Respond promptly and accurately to inquiries regarding policy availability, eligibility, coverage, billing, claims, and policy changes.
• Educate clients about insurance options through a needs-based approach, ensuring they understand available products and services.
• Process policy updates, transfers, and assist clients with claim submissions and documentation.
• Maintain detailed records of client interactions, providing timely activity reports to agency leadership.
• Contribute to a customer-centric culture by upholding high ethical standards and a commitment to success.
• Stay informed and compliant with all licensing requirements, insurance regulations, and ongoing education.
• Collaborate effectively with team members to achieve agency goals and support business growth.

Salary & Benefits

• Competitive base pay, commensurate with licensing and experience levels.
• Eligibility for bonus and commission structures based on performance.
• PTO (paid time off) including vacation and sick days.
• Health insurance negotiable as part of the compensation package.
• Valuable on-the-job experience and mentoring from experienced insurance professionals.
• Opportunities for advancement within the agency for high-performing team members.

Qualifications & Requirements

• Active Property and Casualty insurance license (required).
• Ability to obtain Life and Health insurance license if not already held.
• Recent experience in a State Farm agency is a plus, though not mandatory.
• Bilingual fluency in English and Spanish is preferred but not required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated with a proactive approach to problem solving and client service.
• Ability to effectively multitask and work collaboratively within a team environment.
• Demonstrated commitment to learning new technologies and insurance products.
• Dedication to delivering accurate, timely work and exceptional client experiences.

Ideal Candidate Snapshot

• Licensed insurance professional with a passion for customer service and relationship building.
• Team-oriented individual who thrives in a fast-paced, client-focused setting.
• Driven to achieve success through continuous learning and personal growth.
• Excited by the opportunity to advance within the insurance industry and contribute to agency success.
• Committed to maintaining the highest standards of professionalism and ethical conduct.

Other Relevant Information

• This position is with an independent contractor agent, not directly with a national insurance company. Employees must complete all applicable licensing requirements and training programs.
• Employees are hired and managed by the agency, not the parent insurance company.
• We are an Equal Opportunity Employer and encourage applications from candidates of all backgrounds and experience levels.