Licensed Insurance Customer Service Representative

gobravvo; Frankfort (IL); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

PTO

Paid holidays

401(k) retirement plan

Hybrid work model

Growth opportunities

Job summary

gobravvo is seeking a Licensed Insurance Customer Service Representative for a part-time, hybrid role in Frankfort, IL. You will manage inquiries, policies, billing and claims while maintaining strong client relationships.

The role requires active Property & Casualty and Life & Health licenses, prior experience with State Farm or similar agencies, and a commitment to confidentiality and excellent service. Growth opportunities exist within a supportive team.

Qualifications

• Active Property & Casualty license required.
• Active Life & Health license required.
• Experience with State Farm or similar agency preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Build relationships with customers and address needs promptly.
• Handle inquiries related to coverage, billing, claims, and eligibility.
• Conduct needs-based reviews to educate clients about options.
• Maintain accurate records and provide reports to the agent.
• Collaborate with team to achieve agency goals.

Skills

Customer service

Communication

Organization

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Join a longstanding and respected insurance agency as a Licensed Insurance Customer Service Representative and become an integral part of a dedicated team committed to delivering exceptional customer experiences. This part-time, hybrid remote opportunity offers qualified professionals the chance to leverage their industry expertise and licensure to support customer needs, build relationships, and contribute to the agency’s ongoing growth and success. As a Licensed Insurance Customer Service Representative, you will play a vital role in delivering tailored insurance solutions through value-based conversations and stellar service.

Working as a Licensed Insurance Customer Service Representative on a part-time basis, you will be responsible for both remote and in-office duties. This hybrid model provides flexibility while allowing you to collaborate closely with experienced team members and access essential resources. Our agency has been a trusted part of the community for over four decades, providing a positive and supportive work environment where your knowledge and customer service skills will be highly valued.

In this role, you will assist clients with a wide array of insurance-related matters, including policy inquiries, billing, claims, and coverage options. You will be entrusted with sensitive and confidential information, requiring discretion and professionalism at all times. The ideal candidate will have a strong understanding of the insurance agency model and possess a keen sense of market and operational practices. Exceptional organizational abilities, attention to detail, and strong relationship-building skills are essential for this position.

This Licensed Insurance Customer Service Representative opportunity is designed for candidates who meet specific criteria, including prior experience with State Farm or similar insurance agencies, and active Property and Casualty as well as Life and Health licenses. You will work part-time, balancing remote and on-site responsibilities, and serve as a key point of contact for customers seeking guidance and support on their insurance journey.

As a valued team member, you will benefit from competitive hourly pay, paid time off, holidays, retirement plan participation, and ongoing opportunities for growth and advancement. Our agency culture emphasizes teamwork, continuous learning, and personal development, making this a rewarding role for insurance professionals looking to advance their careers.

Licensed Insurance Customer Service Representative - Summary

• Part-time, hybrid remote/in-office position within a reputable insurance agency
• Build and maintain strong customer relationships through effective communication and service
• Utilize your Property and Casualty, as well as Life and Health insurance licenses to educate and support clients
• Work alongside an experienced, positive team committed to agency growth and customer satisfaction

Duties & Responsibilities

• Establish and nurture relationships with customers, ensuring their needs are met promptly and professionally
• Provide accurate and friendly service—including handling inquiries related to coverage, policy changes, billing, claims, and eligibility
• Conduct needs-based reviews to educate clients about available insurance options
• Maintain thorough, up-to-date records and provide timely reports to the agent
• Demonstrate a proactive approach to solving problems and delivering solutions
• Uphold high standards of confidentiality, accuracy, and timeliness in all interactions
• Participate in ongoing training and stay current with product updates, technical developments, and licensing requirements
• Collaborate effectively with team members to achieve agency goals

Salary & Benefits

• Competitive hourly pay based on experience
• PTO including personal, sick, and vacation days
• Paid holidays
• 401(k) retirement plan
• Participation in team-building events
• Supportive and positive work environment
• Valuable industry experience and growth opportunities within the agency

Qualifications & Requirements

• Active Property & Casualty license (required)
• Active Life and Health license (required)
• Prior experience with State Farm or similar insurance agency preferred
• Outstanding interpersonal, written, and verbal communication skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in work processes
• Self-motivated and proactive with a drive to deliver exceptional customer service
• Ability to handle confidential information with discretion
• Proficiency with basic computer functions and willingness to learn new systems
• Commitment to ongoing professional development and staying current in the industry

Ideal Candidate Snapshot

• Licensed insurance professional with experience in customer service roles
• Demonstrates integrity, reliability, and a customer-first mindset
• Enjoys working collaboratively in a team environment
• Thrives in a hybrid remote/in-office setting
• Interested in growing within a stable, reputable insurance agency

Other Relevant Information

• This position is with an independent contractor insurance agent, not with the parent insurance company
• Completion of all applicable licensing requirements and training programs is required for employment
• Team members are employees of the agency, not of the parent insurance company
• Our agency is proud to foster a welcoming, inclusive, and diverse work environment
• Part-time, hybrid remote/in-office role offers flexibility and work-life balance
• Located in Frankfort, IL—enjoy working in a supportive community with a strong local presence

This position is with a State Farm independent contractor agent, not with the parent insurance company. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.