Licensed Insurance Customer Care Specialist

Allstate Insurance Agency - Joe Schneider; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Job summary

Allstate Insurance Agency - Joe Schneider in Chicago, IL, is seeking a Licensed Insurance Customer Service Representative. This experienced role supports existing customers with policy questions, billing concerns, renewals, and claims guidance in-office.

Applicants must have an active Property & Casualty license and prior P&C insurance or agency experience. The position offers a stable, full-time in-office environment with opportunities for advancement and ongoing training.

Qualifications

• Active Property and Casualty license required.
• Prior insurance customer service experience required.
• Prior Allstate agency experience strongly preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Must be available to work in the office during standard business hours.

Responsibilities

• Assist customers by phone, email, text, and in person
• Process policy changes accurately and promptly
• Answer questions regarding coverage, billing, payments, renewals, and policy documents
• Help customers navigate the claims process and connect them with the appropriate resources
• Review policies for accuracy and identify potential coverage gaps
• Support customer retention by addressing concerns and providing solutions
• Identify appropriate cross-selling opportunities based on customer needs
• Document all customer interactions and policy activity thoroughly
• Follow up on outstanding service requests to ensure completion
• Maintain compliance with agency procedures and insurance regulations
• Collaborate with the sales and service teams while taking ownership of assigned responsibilities

Skills

Property & Casualty license

Customer service experience

Insurance agency experience

Attention to detail

Communication skills

Multitasking

Job description

Allstate Insurance Agency - Joe Schneider in Chicago, IL, is seeking a Licensed Insurance Customer Service Representative. This experienced role supports existing customers with policy questions, billing concerns, renewals, and claims guidance in-office.

Applicants must have an active Property & Casualty license and prior P&C insurance or agency experience. The position offers a stable, full-time in-office environment with opportunities for advancement and ongoing training.