Licensed Insurance CSR — Growth & Benefits

MCI; Killeen (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Paid training

Job summary

MCI in Killeen, TX, is seeking licensed insurance customer service agents to provide full lifecycle customer service and sales. You will assist customers in understanding coverages and selecting the right products to meet their needs.

Responsibilities include addressing inbound customer inquiries, documenting interactions, and utilizing technology for account management. Candidates must possess strong problem-solving skills and a Property and Casualty license.

Qualifications

• 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.
• Property and Casualty license required.

Responsibilities

• Serve as customer service contact for inbound interactions.
• Document ancillary business and customer interaction information.
• Demonstrate a commitment to customer service.
• Utilize systems and technology to complete account management tasks.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed

Customer service orientation

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Killeen, TX, is seeking licensed insurance customer service agents to provide full lifecycle customer service and sales. You will assist customers in understanding coverages and selecting the right products to meet their needs.

Responsibilities include addressing inbound customer inquiries, documenting interactions, and utilizing technology for account management. Candidates must possess strong problem-solving skills and a Property and Casualty license.