Customer Service Agent - Paid Training & Growth

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Incentives & Rewards

Job summary

MCI is seeking Customer Service Agents for its Killeen, TX location. In this role, you will support inbound customer service and technical inquiries, ensuring a high level of professionalism while representing top brands.

You will be responsible for handling customer contacts, documenting claims, and resolving issues while maintaining communication skills and organizational abilities. Benefits include health coverage, paid time off, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers, understand their needs, and resolve issues.
• Accurately document and process customer claims.
• Ensure first-call resolution through effective call handling.

Skills

Customer service orientation

Conflict resolution

Written and oral communication

Data-entry skills

Ability to type swiftly and accurately

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking Customer Service Agents for its Killeen, TX location. In this role, you will support inbound customer service and technical inquiries, ensuring a high level of professionalism while representing top brands.

You will be responsible for handling customer contacts, documenting claims, and resolving issues while maintaining communication skills and organizational abilities. Benefits include health coverage, paid time off, and career growth opportunities.