Insurance Customer Service Agent (P&C Licensed)

MCI; Killeen (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Paid training

Job summary

MCI in Killeen, TX, is seeking licensed insurance customer service agents to provide full lifecycle customer service and sales. You will assist customers in understanding coverages and selecting the right products to meet their needs.

Responsibilities include addressing inbound customer inquiries, documenting interactions, and utilizing technology for account management. Candidates must possess strong problem-solving skills and a Property and Casualty license.

Qualifications

• 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.
• Property and Casualty license required.

Responsibilities

• Serve as customer service contact for inbound interactions.
• Document ancillary business and customer interaction information.
• Demonstrate a commitment to customer service.
• Utilize systems and technology to complete account management tasks.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed

Customer service orientation

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Overview

Location: Killeen, TX.

We are hiring licensed insurance customer service agents to support inbound customer service, help desk, and back‑office processing representatives. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. A Property and Casualty license is required.

Responsibilities

• Serve as customer service contact for inbound interactions.
• Utilize proper procedures and documented knowledge articles to achieve first contact resolution and assist in policyholder retention.
• Document ancillary business and customer interaction information.
• Leverage opportunities to expand customer interactions to learn more about current and future needs.
• Demonstrate a commitment to customer service, adding new customers while maintaining service levels and seeking multi‑lining opportunities with existing accounts.
• Leverage sales, marketing, and influence skills to assist with acquisition and retention of policyholders.
• Escalate problems or inquiries as needed.
• Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Utilize systems and technology to complete account management tasks.
• Comply with requirements surrounding confidential information and personal information.
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Required Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.
• Property and Casualty license.

Preferred Qualifications

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Compensation & Benefits

• Paid Time Off (PTO) and paid holidays.
• Incentives and rewards including cash bonuses and prizes.
• Health benefits: comprehensive medical, dental, and vision coverage after 60 days of employment; MEC plans after 30 days.
• Retirement savings programs where available.
• Disability insurance.
• Life insurance options.
• Supplemental insurance (accident and critical illness).
• Career growth opportunities.
• Paid training.
• Team‑oriented culture.
• Casual dress code.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to a drug screening.

Physical Requirements

The role operates in a professional office environment. Employees are largely sedentary and will sit or stand for long periods while using a computer and telephone headset. They will regularly operate a computer and other office equipment, including phone, copier, and printer. Movement may be required within the office, including reaching and raising objects up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity & Equal Opportunity

MCI is an equal opportunity employer. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. The company embraces differences and maintains a work environment free from discrimination. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment.