Spanish Bilingual P&C Insurance Specialist

MCI; Killeen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

MCI is hiring Spanish bilingual insurance agents to provide full lifecycle customer service and sales, helping customers understand coverages and select the right products. A Property and Casualty license is required for this role, with a focus on delivering exceptional service across inbound/outbound interactions.

Ideal candidates are positive, persuasive, and driven to succeed in a fast-paced environment, supporting customers nationwide from the Killeen area and beyond.

Qualifications

• High school diploma or equivalent.
• Property and Casualty license required for the role.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately; basic computer literacy.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Sell new products and services and provide full lifecycle customer service.
• Resolve support issues and ensure a best-in-class customer experience.
• Document interactions and coordinate with other departments for issue resolution.
• Adhere to scripts, policies, and confidentiality requirements.

Skills

Customer service

Communication skills

Multi-tasking

Empathy

Problem solving

Team orientation

Attention to detail

Patience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is hiring Spanish bilingual insurance agents to provide full lifecycle customer service and sales, helping customers understand coverages and select the right products. A Property and Casualty license is required for this role, with a focus on delivering exceptional service across inbound/outbound interactions.

Ideal candidates are positive, persuasive, and driven to succeed in a fast-paced environment, supporting customers nationwide from the Killeen area and beyond.