Insurance Customer Success Specialist

MCI; Dallas, Northern (TX, KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking insurance customer service agents in Dallas to support inbound service, help desk, and back‑office processing. You will provide full lifecycle customer service and sales to help clients understand coverages and select suitable products. A Property and Casualty license is required for this role.

This role offers strong training and significant advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management tracks.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem‑solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Interact with hundreds of customers weekly across the country to resolve support issues, sell products, and ensure a top-notch experience.
• Use knowledge articles and procedures to achieve first contact resolution and aid retention.
• Document ancillary information and customer interactions.
• Look for opportunities to expand interactions and learn about current and future needs.
• Assist with acquisition and retention of policyholders through sales and service.
• Escalate problems or inquiries as needed.
• Use multiple applications to gather information and notify partners about messages and claims.
• Answer questions accurately using knowledge base and training; sell appropriate products and services.

Skills

Customer service

Communication

Multitasking

Problem solving

Team oriented

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking insurance customer service agents in Dallas to support inbound service, help desk, and back‑office processing. You will provide full lifecycle customer service and sales to help clients understand coverages and select suitable products. A Property and Casualty license is required for this role.

This role offers strong training and significant advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management tracks.