Licensed Insurance CSR — Customer Care & Growth

Allstate Insurance Agency - Gary Knisley; Colonial Hills (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Health Care Benefits

Professional Development

Job summary

Allstate Insurance Agency - Gary Knisley is seeking a Personal Lines CSR in Colonial Hills, SC. The role is dedicated to maintaining customer relationships by handling insurance inquiries and concerns with professionalism. Responsibilities include answering client communications, managing billing, advising on coverage adjustments, and maintaining detailed records. Qualifications require a Property & Casualty insurance license in SC and strong communication skills. Competitive pay and performance bonuses are offered within a supportive agency environment.

Qualifications

• Maintain customer relationships regarding insurance inquiries.
• Handle difficult customer calls with professionalism.
• Demonstrate strong technology and computer proficiency.

Responsibilities

• Answer customer calls, texts, and emails regarding policies.
• Manage billing for existing clients and process payments.
• Resolve customer issues by clarifying concerns and expediting corrections.
• Advise clients on coverage adjustments and complete endorsements.
• Maintain records of customer interactions in the management system.

Skills

Customer focus

Problem-solving

Communication skills

Multi-tasking

Insurance knowledge

Education

Property & Casualty insurance license in SC

Job description

Allstate Insurance Agency - Gary Knisley is seeking a Personal Lines CSR in Colonial Hills, SC. The role is dedicated to maintaining customer relationships by handling insurance inquiries and concerns with professionalism. Responsibilities include answering client communications, managing billing, advising on coverage adjustments, and maintaining detailed records. Qualifications require a Property & Casualty insurance license in SC and strong communication skills. Competitive pay and performance bonuses are offered within a supportive agency environment.