Personal & Commercial Insurance CSR: Client Care & Growth

Rockingham Insurance Agency; Eden (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability

Job summary

A regional insurance agency based in North Carolina is seeking a Personal & Commercial Lines Customer Service Representative. The ideal candidate will have a strong customer focus, excellent communication skills, and at least two years of experience in insurance account management. Responsibilities include answering customer inquiries, managing policies, and resolving service issues. This role offers competitive pay and opportunities for professional development.

Qualifications

• Minimum of two years' experience in personal and commercial lines insurance account management.
• Strong knowledge of insurance products, rating, and underwriting procedures.
• Ability to handle complex customer problems without supervision.

Responsibilities

• Manage customer inquiries regarding new and existing insurance policies.
• Work with prospects to understand needs and present policy options.
• Maintain records of customer interactions and transactions.

Skills

Customer focus

Strong communication skills

Problem-solving skills

Attention to detail

Multi-tasking abilities

Education

Insurance license in North Carolina

Tools

Agency management systems

Job description

A regional insurance agency based in North Carolina is seeking a Personal & Commercial Lines Customer Service Representative. The ideal candidate will have a strong customer focus, excellent communication skills, and at least two years of experience in insurance account management. Responsibilities include answering customer inquiries, managing policies, and resolving service issues. This role offers competitive pay and opportunities for professional development.