Licensed Insurance Customer Service Representative

Allstate Insurance Agency - Gary Knisley; Colonial Hills (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Health Care Benefits

Professional Development

Job summary

Allstate Insurance Agency - Gary Knisley is seeking a Personal Lines CSR in Colonial Hills, SC. The role is dedicated to maintaining customer relationships by handling insurance inquiries and concerns with professionalism. Responsibilities include answering client communications, managing billing, advising on coverage adjustments, and maintaining detailed records. Qualifications require a Property & Casualty insurance license in SC and strong communication skills. Competitive pay and performance bonuses are offered within a supportive agency environment.

Qualifications

• Maintain customer relationships regarding insurance inquiries.
• Handle difficult customer calls with professionalism.
• Demonstrate strong technology and computer proficiency.

Responsibilities

• Answer customer calls, texts, and emails regarding policies.
• Manage billing for existing clients and process payments.
• Resolve customer issues by clarifying concerns and expediting corrections.
• Advise clients on coverage adjustments and complete endorsements.
• Maintain records of customer interactions in the management system.

Skills

Customer focus

Problem-solving

Communication skills

Multi-tasking

Insurance knowledge

Education

Property & Casualty insurance license in SC

Job description

Benefits:

Bonus based on performance

Competitive salary

Paid time off

Benefits/Perks

Competitive Pay

Performance Bonuses

Paid Time Off

Health Care Benefits

Professional Development

Job Stability in a growing industry

Job Description

The Personal Lines CSR at Allstate Insurance Agency - Gary Knisley is responsible for maintaining customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism while conducting specific service and marketing activities.

Responsibilities

Answer customer calls, texts, and emails regarding new or existing insurance policies.

Manage billing for existing clients by processing payments, resolving billing questions, and seeking payments from clients to maintain coverages.

Resolve customer issues by clarifying the concern, determining the cause, selecting and explaining the best solution, expediting correction, following up to ensure resolution.

Seek opportunities to broaden clients’ relationships in all interactions and refer those opportunities to teammates.

Advise clients on adjustments to their coverages and complete endorsements as needed/requested.

Set appointments for clients to review existing policies with Principal agent.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Qualifications

Maintain a Property & Casualty insurance license in the State of SC.

Possess a strong knowledge of insurance products, coverages, usages, rating procedures, underwriting procedures, and industry operations.

Have the ability to tactfully handle difficult customer phone calls and solve complex problems while maintaining composure.

Demonstrate strong customer focus and an excellent phone presence.

Possess strong written and verbal communication skills.

Have a strong sense of urgency to solve customer issues.

Possess attention to detail, organization, multi-tasking, and time management skills.

Enjoy strong technology and computer proficiency.

Have a competitive spirit with a strong desire to achieve individual and team goals.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.