Personal Lines Customer Service Representative

Carolina Underwriters Insurance Agency; Matthews (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Parental leave

Training & development

Tuition assistance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Carolina Underwriters Insurance Agency in Matthews, NC is seeking a Personal Lines Customer Service Representative to maintain strong client relationships by handling personal lines inquiries and policy service with speed and professionalism.

You will interact with customers, carriers and staff, pre-qualify prospects, quote and bind coverage, manage renewals, and support sales initiatives. A license is required; candidates should be customer-focused and detail-oriented.

Qualifications

• Strong customer focus with excellent phone manners.
• Good written and verbal communication skills.
• Strong math and reading abilities for policy calculations.

Responsibilities

• Answer customer calls and correspondence regarding new or existing policies and service all claims, plus administrative duties.
• Pre-qualify prospects, gather data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Skills

Customer service

Phone manners

Communication skills

Math skills

Reading skills

Education

Insurance license

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Job Description

The Personal Lines CSR at Carolina Underwriters Insurance Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.

• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.