Customer Service Representative

Allstate Insurance Agency - Stacey Moore; Simpsonville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Donation matching

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Allstate Insurance Agency - Stacey Moore in Simpsonville, SC is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling calls, emails, and walk-in inquiries. You will assist with policy questions, billing issues, and coverage explanations, and process policy changes and renewals.

We value attention to detail, strong communication, and a customer-focused demeanor.

Qualifications

• Prior customer service, sales, or insurance experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and thrive in a fast-paced office environment.
• Proficiency with basic computer applications and CRM systems.
• Active South Carolina Property & Casualty or Life & Health license (or willingness to obtain).
• Friendly, professional, and customer-focused demeanor.

Responsibilities

• Serve as the first point of contact for customers, handling inbound calls, emails, and walk-in inquiries.
• Assist clients with policy questions, billing issues, and coverage explanations.
• Process policy changes, endorsements, and renewals accurately and efficiently.
• Identify customer needs and recommend appropriate Allstate insurance products and services.
• Maintain and update client records in the agency management system.
• Follow up with customers to ensure satisfaction and retention.
• Support the agency team with administrative tasks and daily operations.

Skills

Customer service

Sales

Communication

Multitasking

Tools

CRM systems

Job description

Benefits:

• Competitive salary
• Donation matching
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

Allstate Insurance Agency - Stacey Moore is looking for a motivated and personable Customer Service Representative to join our team in Simpsonville, SC. This is a fantastic opportunity to build a rewarding career in the insurance industry while making a real difference in the lives of our customers every day.

Responsibilities:

• Serve as the first point of contact for customers, handling inbound calls, emails, and walk-in inquiries
• Assist clients with policy questions, billing issues, and coverage explanations
• Process policy changes, endorsements, and renewals accurately and efficiently
• Identify customer needs and recommend appropriate Allstate insurance products and services
• Maintain and update client records in the agency management system
• Follow up with customers to ensure satisfaction and retention
• Support the agency team with administrative tasks and daily operations

Requirements:

• Prior customer service, sales, or insurance experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and thrive in a fast-paced office environment
• Proficiency with basic computer applications and CRM systems
• Active South Carolina Property & Casualty or Life & Health license (or willingness to obtain)
• Friendly, professional, and customer-focused demeanor

About Us:

The Stacey Moore Agency is a trusted local Allstate insurance agency proudly serving the Simpsonville, SC community. Backed by the strength of one of America's most recognized insurance brands, our agency is known for delivering personalized service and genuine care to every client we serve. We foster a supportive, team-oriented work environment where employees are valued, developed, and set up for long-term success.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.