Personal Lines Customer Service Representative

William Witzke Allstate Agency; City of Auburn (NY); On-site; USD 24,796; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

An insurance agency based in Auburn, New York, is looking for a Personal Lines Customer Service Representative to maintain solid customer relationships and handle inquiries with professionalism. Responsibilities include managing calls about insurance policies, assisting with claims, and negotiating coverage options. The ideal candidate should have a Bachelor's Degree or equivalent experience, a strong focus on customer service, and at least two years of relevant experience. The compensation for this role is competitive at $18.00 per hour.

Qualifications

• Hold the insurance license required by your state.
• Minimum of two years personal lines insurance account management experience.
• Demonstrate strong knowledge of insurance products and operations.

Responsibilities

• Answer customer calls and correspondence regarding insurance policies.
• Negotiate with carriers and finalize new coverage.
• Maintain records of customer interactions in the management system.

Skills

Strong customer focus

Excellent communication skills

Math skills

Attention to detail

Technology proficiency

Education

Bachelor's Degree or comparable work experience

Tools

Agency management systems

Job description

Personal Lines Customer Service Representative

The Personal Lines CSR at William Witzke Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.

Compensation: $18.00 per hour