Licensed Insurance CSR: Client Care and Growth

gobravvo; Norman (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance after 60 days

Vision and dental coverage after 60–60

Job summary

gobravvo is seeking a Licensed Insurance Customer Service Representative (CSR) in Norman, OK for a full-time role. The CSR will support an independent agent with regulated licensing requirements, provide policy guidance, handle service requests, and assist with claims and billing inquiries.

The ideal candidate holds active Property & Casualty and Life & Health licenses, delivers exceptional client service, and collaborates effectively with the team to drive client satisfaction and agency growth.

Qualifications

• Active Property & Casualty license (required)
• Active Life & Health license (required)
• Exceptional interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Proactive approach to problem-solving and customer service
• Ability to learn and utilize agency computer systems efficiently
• Effective multitasking and time management skills
• Demonstrated ability to work collaboratively within a team environment
• Dedication to delivering timely and accurate work
• Commitment to ongoing professional development and staying informed on industry changes

Responsibilities

• Establish, maintain, and deepen relationships with clients through regular communication and follow-ups
• Provide prompt, accurate, and friendly customer service to address insurance inquiries, policy changes, claims submissions, and billing clarifications
• Educate customers about available insurance products and coverage options to support their needs and circumstances
• Utilize a customer-focused, needs-based process to identify and recommend suitable insurance solutions
• Ensure compliance with regulatory requirements and agency best practices
• Maintain detailed and up-to-date records of client interactions and activity reports
• Stay current on product changes, technical developments, and ongoing licensing or continuing education requirements
• Collaborate with team members to achieve agency goals and deliver consistent results
• Demonstrate a strong work ethic with a commitment to exceptional client experiences every day

Job description

gobravvo is seeking a Licensed Insurance Customer Service Representative (CSR) in Norman, OK for a full-time role. The CSR will support an independent agent with regulated licensing requirements, provide policy guidance, handle service requests, and assist with claims and billing inquiries.

The ideal candidate holds active Property & Casualty and Life & Health licenses, delivers exceptional client service, and collaborates effectively with the team to drive client satisfaction and agency growth.