Licensed Insurance CSR — Growth, Training & Perks

gobravvo; Lakeland (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

License reimbursement for qualified

Health insurance options

Simple IRA retirement plan

Paid time off

Flexible scheduling

Training and development opportunities

Job summary

gobravvo in Lakeland, FL is seeking a Licensed Insurance Customer Service Representative (CSR) to join our team on a full-time basis. The role requires an active 2-15 license and focuses on supporting and retaining policyholders, handling policy management, and guiding customers through the claims process.

You will work in-office with a collaborative team, receive comprehensive training, and have opportunities for advancement within the agency.

Qualifications

• Active 2-15 Florida insurance license required.
• Excellent written and verbal communication and strong customer-service skills.
• Detail-oriented with ability to multitask and maintain confidentiality.

Responsibilities

• Answer customer questions regarding insurance products, policies, and coverage options.
• Make policy changes and process updates accurately and in a timely manner.
• Assist clients with insurance claims, including follow-up communications and documentation.
• Document and track all customer interactions and transactions with attention to detail.
• Support the agency’s retention initiatives through proactive customer engagement.
• Collaborate with the team to deliver a seamless and positive customer experience.
• Maintain a thorough understanding of agency products, procedures, and compliance standards.
• Participate in ongoing training and professional development opportunities.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

gobravvo in Lakeland, FL is seeking a Licensed Insurance Customer Service Representative (CSR) to join our team on a full-time basis. The role requires an active 2-15 license and focuses on supporting and retaining policyholders, handling policy management, and guiding customers through the claims process.

You will work in-office with a collaborative team, receive comprehensive training, and have opportunities for advancement within the agency.