Licensed Insurance CSR: Client Care Pro

gobravvo; Albuquerque (NM); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance negotiable

Mentoring and professional development

Advancement opportunities

Job summary

Gobravvo in Albuquerque, NM seeks a Licensed Insurance Customer Service Representative to support policyholders with inquiries, changes, and claims. The role emphasizes excellent client service and leveraging a Property and Casualty license to guide coverage decisions.

Join a collaborative team committed to growth and continued education, with a path toward advancement within the independent agency. Bilingual English/Spanish is a plus but not required.

Qualifications

• Active Property and Casualty license is required.
• Life and Health license may be obtained if not held.
• Bilingual English/Spanish is preferred but not required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational abilities and attention to detail.
• Self-motivated with proactive client service approach.

Responsibilities

• Serve as the primary point of contact for clients with inquiries and policy service needs.
• Assist with policy changes, billing questions, eligibility, and claims processes.
• Educate clients about coverage options using a needs-based approach.
• Process policy updates and documentation, and maintain detailed activity records.
• Collaborate with team members to meet agency goals and deliver exceptional client experiences.

Skills

Interpersonal communication

Verbal communication

Written communication

Organization

Multitasking

Teamwork

Job description

Gobravvo in Albuquerque, NM seeks a Licensed Insurance Customer Service Representative to support policyholders with inquiries, changes, and claims. The role emphasizes excellent client service and leveraging a Property and Casualty license to guide coverage decisions.

Join a collaborative team committed to growth and continued education, with a path toward advancement within the independent agency. Bilingual English/Spanish is a plus but not required.