Licensed Insurance Client Services Specialist - Remote

Independent Insurance Services Agency, Inc.; Troy (MI); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Independent Insurance Services Agency, Inc. in Troy, MI is seeking a Licensed Insurance Customer Service Representative to join our team in a remote capacity.

You will be the trusted point of contact for our existing clients, ensuring they receive exceptional service while maintaining the right coverage for evolving needs. Responsibilities include policy changes, renewals, billing questions, claims support, and cross-selling opportunities, all while building strong, long-term relationships and

Qualifications

• Active Property & Casualty Insurance License is required.
• Previous insurance agency experience is required.
• 3-5 years of commercial experience is required.
• Experience servicing commercial lines insurance policies.
• Strong understanding of insurance products, coverages, and policy servicing.

Responsibilities

• Marketing accounts.
• Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.
• Deliver outstanding customer service by phone, email, and in person.
• Conduct proactive policy reviews to ensure customers have the appropriate protection.
• Educate clients on available coverage options, discounts, and policy enhancements.
• Identify opportunities for cross-selling and account rounding while maintaining a service-first approach.
• Build strong, long-term relationships that promote customer retention and loyalty.
• Process policy updates accurately and maintain organized client records.
• Collaborate with agency team members to provide an exceptional customer experience.

Skills

Communication

Active listening

Organization

Problem solving

Teamwork

Tools

Microsoft Word

Excel

PowerPoint

Agency management system

Job description

Independent Insurance Services Agency, Inc. in Troy, MI is seeking a Licensed Insurance Customer Service Representative to join our team in a remote capacity.

You will be the trusted point of contact for our existing clients, ensuring they receive exceptional service while maintaining the right coverage for evolving needs. Responsibilities include policy changes, renewals, billing questions, claims support, and cross-selling opportunities, all while building strong, long-term relationships and