Licensed Insurance CSR — Remote, Flexible Schedule & Growth

Independent Insurance Services Agency, Inc.; Troy (MI); Hybrid; USD 28,000 - 36,000; Part time

Benefits offered by this job

Work-From-Home

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Independent Insurance Services Agency in Troy, MI is seeking a licensed Customer Service Representative for a part-time, work-from-home role. You will serve existing clients, ensure appropriate coverage, and support policy changes, renewals, and billing questions while maintaining strong customer relationships.

The ideal candidate has a Property & Casualty license, 5+ years in an insurance agency, and a customer-focused approach with excellent communication and organization.

Qualifications

• Active Property & Casualty Insurance License.
• 5+ years of experience in an insurance agency.
• Experience servicing commercial policies.
• Friendly, professional and customer-focused mindset.
• Excellent communication and active listening skills.
• Highly organized with strong attention to detail.
• Proactive problem solver who helps others.

Responsibilities

• Market insurance policies.
• Deliver outstanding service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing questions, claims support, and inquiries.
• Conduct proactive policy reviews for appropriate protection.
• Educate clients on coverage options, discounts, and enhancements.
• Identify opportunities for cross-selling and account rounding while maintaining service.

Skills

Active Property & Casualty License

5+ years experience

Commercial insurance servicing

Customer-focused

Excellent communication

Organized with attention to detail

Proactive problem solving

Job description

Independent Insurance Services Agency in Troy, MI is seeking a licensed Customer Service Representative for a part-time, work-from-home role. You will serve existing clients, ensure appropriate coverage, and support policy changes, renewals, and billing questions while maintaining strong customer relationships.

The ideal candidate has a Property & Casualty license, 5+ years in an insurance agency, and a customer-focused approach with excellent communication and organization.