Licensed Customer Service Representative

Independent Insurance Services Agency, Inc.; Troy (MI); Hybrid; USD 28,000 - 36,000; Part time

Benefits offered by this job

Work-From-Home

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Independent Insurance Services Agency in Troy, MI is seeking a licensed Customer Service Representative for a part-time, work-from-home role. You will serve existing clients, ensure appropriate coverage, and support policy changes, renewals, and billing questions while maintaining strong customer relationships.

The ideal candidate has a Property & Casualty license, 5+ years in an insurance agency, and a customer-focused approach with excellent communication and organization.

Qualifications

• Active Property & Casualty Insurance License.
• 5+ years of experience in an insurance agency.
• Experience servicing commercial policies.
• Friendly, professional and customer-focused mindset.
• Excellent communication and active listening skills.
• Highly organized with strong attention to detail.
• Proactive problem solver who helps others.

Responsibilities

• Market insurance policies.
• Deliver outstanding service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing questions, claims support, and inquiries.
• Conduct proactive policy reviews for appropriate protection.
• Educate clients on coverage options, discounts, and enhancements.
• Identify opportunities for cross-selling and account rounding while maintaining service.

Skills

Active Property & Casualty License

5+ years experience

Commercial insurance servicing

Customer-focused

Excellent communication

Organized with attention to detail

Proactive problem solving

Job description

Benefits:

• Work-From-Home
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Join an Established Agency That Values Excellent Customer Service

Are you a licensed insurance professional who enjoys helping people, solving problems, and building lasting client relationships? Are you looking for an agency that offers a part-time, work-from-home schedule where your experience is valued?

Independent Insurance Services Agency is seeking an experienced Licensed Customer Service Representative to join our team in Troy, MI. This is an excellent opportunity for someone who thrives in a client-focused role, enjoys delivering outstanding service, and can identify opportunities to strengthen customer relationships through proactive account management.

If you're looking for a stable career with a supportive agency that values professionalism, teamwork, and customer satisfaction, we'd love to hear from you.

This opportunity offers:

• Competitive base salary plus performance-based bonus opportunities.
• Part-time, work-from-home schedule flexibility.
• Potential to grow to full-time if desired.
• Supportive team environment that values collaboration and professional growth.
• Ongoing training and development opportunities.
• Opportunity to build long-term relationships with clients while making a meaningful difference every day.
• Career advancement opportunities within the agency.

What You'll Do

As a Licensed Customer Service Representative, you'll be the trusted point of contact for our existing clients, ensuring they receive exceptional service while helping them maintain the right coverage for their evolving needs.

Responsibilities

• Market insurance policies
• Deliver outstanding customer service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.
• Conduct proactive policy reviews to ensure customers have the appropriate protection.
• Educate clients on available coverage options, discounts, and policy enhancements.
• Identify opportunities for cross-selling and account rounding while maintaining a service-first approach.
• Build strong, long-term relationships that promote customer retention and loyalty.
• Process policy updates accurately and maintain organized client records.
• Collaborate with agency team members to provide an exceptional customer experience.

What We’re Looking For

Required Qualifications

• Active Property & Casualty Insurance License.
• Previous insurance agency experience required (5+ years)
• Experience servicing commercial insurance policies.
• Strong understanding of insurance products, coverages, and policy servicing. Ideal Candidate
• Friendly, professional, and customer-focused.
• Excellent communication and active listening skills.
• Highly organized with strong attention to detail.
• Proactive problem solver who enjoys helping others.
• Comfortable using agency management systems and multiple computer applications.
• Team-oriented while capable of working independently.
• Able to identify customer needs and recommend appropriate coverage solutions when appropriate.

If you’re an experienced, licensed insurance professional looking to join a respected independent agency where your knowledge and customer service skills will be valued, this is an outstanding opportunity.

This is a remote position.